Requisition ID: 84612 NextEra Energy Resources is the world's largest generator of renewable energy from the wind and sun, and a world leader in battery storage. We provide energy-related products and services that grow our economy, protect the environment, support our communities and help customers meet their energy needs. We are leading the decarbonization of the U.S. economy with our goal to reach Real Zero carbon emissions from our operations by 2045 while improving customer affordability and reliability. Are you interested in creating a cleaner environment for future generations? Join our world-class, innovative team today. Position Specific Description This role will require gaining a deep understanding of the residential solar financing industry and applying this knowledge to answer any questions and solve problems that our customers may have via voice, chat, and/or e-mail. Dayshifts (9-6) are in-person at our Juno Beach, Florida office. * Provide exceptional customer service through phone, email, chat, etc. * Act as subject matter expert on property transactions workflows * Be a knowledge resource and an escalation point for our customers * Provide solutions to problems while educating and training our customers * Document customer interactions with accurate and detailed interaction logs * Serve as a voice of the customer and work with the team to improve our program and processes * Work with team members, supervisors and management to adhere to quality standards and achieve service level goals * Triage and attempt to de-escalate issues or anomalies before referring to management * Identify and recommend improvements to our internal support tools and drive scalable solutions to support our growing customer base * Support a positive work environment through collaborating with direct teammates and internal stakeholders Preferred Qualifications • Strong proficiency using SaaS software • Experience in solar or motivated to learn more about the solar industry • Bilingual Only (Spanish speaking) • BA/BS degree or equivalent practical experience Job Overview