Position Description: PAR Technology has an exciting opportunity for an ambitious Customer Success professional to join our Punchh team! Are you a relationship builder with a passion for driving success? As a Punchh CSM, you'll manage a portfolio of amazing brands, guiding them to maximize value from our platform. From smooth onboarding to ongoing support, you'll be the go-to partner ensuring their goals are met while fostering long-term growth. You'll work cross-functionally to launch new features, drive adoption, and identify growth opportunities-all while championing your clients' success every step of the way. If you thrive on collaboration, problem-solving, and helping businesses shine, this is the role for you! Position Location: Remote What We're Looking For: Entrees (Requirements): * 2-3 years of client account management experience in B2B SaaS companies * Capability to successfully manage and develop a book of accounts across multiple brands. * Impeccable verbal, written communication, presentation and articulation skills with attention to detail * Natural relationship and rapport builder - the ideal candidate has empathy for the client, and can "read a room" * Strong time management and problem solving skills. Ability to prioritize and triage competing priorities and maintain focus on successful delivery of client projects * Consistent success applying best practices to achieving high client renewal, retention rates, and upsells. * Good balance between a longer-term strategic thinker coupled with more short-term milestones that advance the company towards the longer-term goals * Highly analytical and data-driven, but also a creative problem solver and innovator. * Ability to influence cross-functional teams and individuals without direct authority. * Ability to make thoughtful, actionable recommendations and quickly build consensus * Entrepreneurial, creative, resourceful, self-starter in fast-paced environment. * Strong sense of accountability and ownership * Able to travel 15-20% * Bachelor's degree in Business or Marketing, or a related field With a Side of (Highly Preferred): * Experience in mar-tech, restaurant tech, CRM, or ecommerce SaaS industry specifically, or digital marketing agency managing commercial brand client accounts. * Experience in marketing or Customer Success for a large enterprise brand in restaurants or retail. Unleash your potential: What you will be doing and owning: * Be your clients' go-to champion, quarterbacking their success and building strong relationships. * Host engaging check-ins and recommend creative campaigns to boost sales and engagement. * Master the Punchh platform to train clients, drive adoption, and track impactful results. * Dive into client goals, offering tailored campaign strategies that deliver. * Lead strategic QBRs to align on performance and future plans. * Guide clients through every stage-onboarding, adoption, and ongoing support-ensuring a seamless experience. * Spot growth opportunities by anticipating client needs and uncovering upsell potential. * Drive retention and renewals with proactive support and value-driven insights. * Collaborate with sales to shine in the pre-sales stage with prospective clients. Interview Process: * Interview #1: Phone Screen with Talent Acquisition Team * Interview #2: Video interview with the Hiring Manager (via MS Teams) * Interview #3: Video interview with the team (via MS Teams) * Interview #4: Video interview with select senior team members (via MS Teams) Compensation: The base salary range for this position is $65,000 - $85,000 USD per year commensurate with work location, experience, skills, certifications, education, and prior accomplishments. The position may be eligible for additional compensation, including a bonus, commission and/or equity, as applicable. Perks and Benefits Hot Off the Grill: * Unlimited PTO (Exempt Employees) * 3+ weeks/ year of Vacation/ PTO (Non-exempt Employees) * Healthcare Benefits * Fitness/ Wellness Reimbursement ($300/year) * Internet Stipend (Remote employees) * Employee Stock Purchase Program * 401k Match