The City of Virginia Beach is recruiting for a Planning Aide I to join the Permits & Inspections division of the Planning & Community Development Department. This position will join a team of frontline customer service experts managing the permitting process for a variety of different trades. Duties of this position include, but are not limited to: * Meet and greet homeowners, contractors, consultants, and staff in person at the Permits and Inspections front counter. * Answer multiple phone lines having the ability to provide and interpret information regarding permitting inspection processes and procedures. * Scan and upload applications, associated plans, and letters to permit files. * Research information such as State Contractor and business license in compliance with permit issuance as allowed by the Virginia Uniform Statewide Building Code. * Assist in gathering information for FOIA requests. * Perform clerical and routine administrative work as assigned. * Assists with other activities as assigned by the supervisor or division head