DESCRIPTION Innovation is at the core of what we do. We believe that by removing and reducing the barriers that prevent people from taking their medications, we can help customers conveniently get the medications they need, when they need them and take them as prescribed. We have provided customers with the ability to find transparent and simple pricing, receive 24/7 customer service support, and have their meds delivered to their doorsteps while creating programs and products that embody our mission and position ourselves in becoming the world's safest and fastest online pharmacy. We're seeking a Senior Product Manager - Technical to spearhead our critical Tier 1 Claim Services, foundational technology, and new feature development in claims, billing, and compliance domains. This high-impact role will drive growth and scale strategies for Amazon Pharmacy's claim services, delivering products that create exceptional experiences for our insured customers. In this role, you'll need to be a consummate industry insider and a forward-thinking innovator. You will identify strategic opportunities that can revolutionize our claim services. This might involve discovering innovative ways to streamline our processes, reduce operational costs, or create breakthrough experiences using AI for our customers. Your keen eye for improvement will be constantly scanning our current systems, looking for those game-changing enhancements that can set Amazon Pharmacy to deliver delightful experiences for our customers. In this role, you will work with a team of technical and non-technical stakeholders ranging from engineers, technical program managers and designers to compliance teams, vendors, operations and BizDev teams. Key job responsibilities * Lead the development and implementation of creative, high-quality product roadmaps based on product strategy and vision * Assume end-to-end responsibility for the strategic value, usability, and performance of our products * Manage prioritization and trade-offs among customer experience, scope, and time to market * Work closely with frontend/backend engineering teams, design, and stakeholders in an agile environment to deliver products to market * Proactively identify and resolve strategic issues to help the team meet business, financial, and technical goals * Manage product planning and development through day to day collaboration and decision making with a cross-functional team including engineers, designers and business or subject matter representatives * Develop detailed, crisp user stories with acceptance criteria based on customer needs/experience and business requirements that can be used to create product specifications and architecture * Work with UX Research to design usability and research studies to inform product requirements and influence product design and experience * Define and analyzes metrics that measure and benchmark product success * Drive product launches including working with public relations/marketing team, customers, executives, and other team members * Play active role in optimization and process improvements between product, design, and engineering teams #everydaybetter BASIC QUALIFICATIONS * 5+ years of product or program management, product marketing, business development or technology experience * Bachelor's degree * Experience with feature delivery and tradeoffs of a product * Experience owning/driving roadmap strategy and definition * Experience with end to end product delivery * Experience contributing to engineering discussions around technology decisions and strategy related to a product * 5+ years' experience working with internal customer and technical teams to collect * requirements and define software services and features * 5+ years' experience defining and delivering a roadmap; demonstrated ability to influence strategic product direction * Strong written and oral communication skill and experience presenting to senior Leadership PREFERRED QUALIFICATIONS * Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning * Experience managing technical products or online services * Prior pharmacy or healthcare experience * Passionate about data, and data driven solutions * Prior exposure to regulatory guidance or authorities such as NCPDP or CMS * Master's degree or equivalent experience * Demonstrated decision making through business analysis and data, as well as with intuition and creativity * Experience leading new launches of consumer health products and services * 5+ years' experience working on products and problems of a technical nature * Able to work with a high degree of autonomy through ambiguous circumstances * Strong sense of accountability, sound personal judgment and global business acumen * Comfortable working in a fast-paced dynamic work environment Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $136,100/year in our lowest geographic market up to $235,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.