Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. The Health Information Management (HIM) Associate is responsible for timely and efficient processing of patient/health information including, but not limited to, customer service, chart prepping, scanning, indexing, deficiency analysis, vital statistics, retrieving/filing/posting/processing of reports and records, chart location and pick-up from nursing units, and assisting physicians with patient record completion. This position is full time Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00 am - 5:00 pm. It may be necessary, given the business need, to work occasional overtime. Our office is located at Northern Light Eastern Maine Medical Center, 43 Whiting Hill Rd Brewer ME 04412. We offer 4 weeks of paid training. The hours of the training will be aligned with your schedule. Primary Responsibilities: * Completes scanning, deficiency analysis, vital statistics, and release of information functions adhering to HIPAA, State & Federal statues on release of information, and Joint Commission/CMS requirements for chart completion. * Safeguard patient's protected health information at all times * Must be able to go to the nursing units to pick up charts. * Pack charts in boxes or bags for scanning. * Analyze charts to ensure documentation completion and assign missing items to practitioners according to hospital policies and procedures. * Complete weekly reporting of deficiencies according to hospital policies and procedures. * Complete monthly Audit on hospital charts on the nursing units to ensure documentation completion according to hospital policies/procedures, and Regulatory bodies standards (Joint Commission, CMS, HFAP). * Answer incoming calls for the Release of Information call center * Abstract required information in the Cerner and the ROI application * Maintain established quality & productivity benchmarks * Log requests pertaining to continuing care and patient/authorized representative requests * Maintains and exhibits current knowledge of profession and completes required continuing education. * Maintain established quality & productivity benchmarks * Maintains a safe environment complying with NLH policies and procedures; reports and directly addresses environmental hazards and violations of patient safety policy and/or protocol when involved or observed. * May perform other duties upon request. You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: * High School Diploma / GED * Must be 18 years of age OR older * 1+ years of customer service experience analyzing and solving customer problems * Proficiency with Microsoft Word and Microsoft Excel (ability to create, edit, save and send documents and spreadsheets) * Ability to work onsite at Northern Light Eastern Maine Medical Center, 43 Whiting Hill Rd Brewer ME 04412 * Ability to work Monday- Friday, 08:00AM - 05:00PM, with a rotating Saturday shifts * Full Flu vaccination are an essential job function of this role. Candidates located in states that mandate Flu booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation Preferred Qualifications: * Experience working within the health care Industry and with health care insurance * A clerical or administrative support background * Knowledge of ICD-9 and CPT codes * Experience working with Medicare and/or Medicaid Services * Call center experience * Experience working in a metric-driven work environment At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. #RPO #RED