The Mosaic Family Success Center in Glassboro, NJ is a community-based, family-centered, neighborhood gathering place where any community resident can go for family support, information and services. Its purpose is to enrich the lives of children by strengthening families and neighborhoods. The Parent/Community Advisory Board (PAB) serves as a voice for the community. Members promote center activities and services and work collaboratively with the center director/supervisor to ensure that services and activities are reflective of the community needs and interests. The PAB advises and recommends; it does not govern with legal accountability or have direct oversight, administration or implementation of Center operations.

Duties: To be successful in this position you must become able to do the following essential duties and responsibilities always:

• Functions within Center procedures.
• Operates according to established expectations.
• Meets communication requirements as outlined in volunteer expectations section below.
• Meets meeting & participation requirements as outlined in volunteer expectations section below.
• Meets compliance requirements as outlined in volunteer expectations section below.

Volunteer Expectations
Communication Requirements

• Communicates Center-related concerns to supervisor and makes suggestions for improvement in an appropriate and timely manner.
• Communicates any performance concerns or training needs to supervisor in an appropriate and timely manner.
• Conducts self in a professional manner that positively reflects the agency culture.
• Demonstrates competent verbal communication with internal and external customers.
• Is attentive and responsive to customer needs in a helpful, supportive and timely manner.
• Works collaboratively with PAB members and agency staff to effectively communicate and problem solve.

Meeting & Participation Requirements

• Regularly attends PAB meetings.
• Serves on at least one PAB committee.
• Meets with supervisor as scheduled.

Compliance Requirements

• Follows Center procedures and encourages same in others.
• Submits documentation of time spent on volunteer activities.
• Ensures quality and accuracy of written and verbal communications.

Necessary Skills and Abilities

• Must demonstrate initiative, creativity, be dependable, reliable and work well independently.
• Must be able to exercise independent thinking and good judgment under all circumstances.
• Must be able to analyze work, set goals, develop plans and utilize time effectively and efficiently.
• Must regularly be able to see, speak and hear.
• Frequently required to stand, sit, walk, bend, use hands and arms and must occasionally lift up to 20 pounds.
• Must be sensitive, flexible and responsive to gender, race, ethnicity, socio-economic status, religion, age, sexual orientation or any other special needs as reflected in the ability to communicate with staff and/or clients.
• Assume an active role in Center events by leading workshops/groups and recruiting new participants.
• Survey community needs for enhancing existing services.

Qualifications: To qualify for this volunteer opportunity you need to have the below minimum requirements and experience:

• Must be a resident of Glassboro, NJ or have strong ties to the community.
• Must not be a staff member of any agency providing or referring services to the Center.
• Must have relevant skills/experience appropriate for PAB roles and responsibilities.
• Must successfully complete a criminal background check.
• Must be at least 18 years old.