IT Desktop Support Analyst JOB SUMMARY: OIT is seeking to hire an IT Desktop Support Analyst. This position is part of the central IT organization and will be responsible for supporting a wide variety of computer users in a technically diverse environment. Support will include answering questions, analyzing and resolving problems, installing & testing operating systems & applications, configuring hardware & software including computers & peripherals, migrating data, documenting procedures, consulting with and training customers regarding hardware and software functionality as well as communicating IT policy. MINIMUM QUALIFICATIONS: * Associates degree in a related field or equivalent related experience. * Two years of related desktop experience JOB SKILLS & ABILITIES: Required: * Demonstrated knowledge of a wide variety of computer hardware, operating systems, software applications and mobile platforms * Demonstrated customer service skills * Knowledge of networking, DNS/DHCP, and Active Directory * Excellent oral and written skills * Strong problem-solving skills * Strong organizational skills * Ability to work independently as well as within a team * Ability to lead small or special projects * Ability to work evenings and weekends * Ability to lift computer equipment, walk across campus to perform technical support duties, and physically able to sit at a desk all day as necessary to perform job-related duties * Valid driver's license Preferred: * Mac OS X and/or Linux skills * Apple ACMT certification * Windows Provisioning Packages * Microsoft Endpoint Manager