Company Penn Medicine Home Health Summary HOURS: Full time position with sometime required on call and weekend hours. POSITION SUMMARY: Transport operations manager will develop, standardize, and optimize transport workflows to include Inpatient, Emergency Department, Radiology, LG campus/all site locations, Urgent Care Transport needs. Transport operations manager will monitor transport data to ensure optimal efficiency including, Percentage of transport types, On time of vendor transport agencies, and will develop standard work to improve ED and IP LOS. Transport operations manager will work with all multi-disciplinary stakeholders ensuring patient readiness is improved with a strong operational focus, Transport manager will ensure vendor Contracts are followed to ensure adherence and will meet with vendors individually to foster relationships. Transport operations manager will collaborate with leaders in Stroke, Trauma, Emergency Department, Cardiology, Internal medicine, and pediatrics , Transport operations manager will work with Prehospital Emergency physician and Emergency Department director to establish improved workflow for critical care patients requiring transport out of Hospital. TOM- will work with Case management leaders as needed, TOM will serve as Hospital transport expert and be familiar with EMS Transport Billing procedures. Work with Emergency Department Director on EMS incoming calls, to streamline and improve quality of EMS med reports and connections with Lancaster Emergency Associates (LEA) of incoming LEA Medical command reports, to review medical command reports and share any trends with ED, Trauma and LEA leadership. To streamline communication practices and methods related to incoming and outbound transports. Will lead A 3 work groups, PDCA cycles required to improve Transport operations center outcomes. Focus on Transport operations within LGH will assist in improved LOS and will serve to tighten transport unnecessary spending. Transport operations manager will report to Director of Emergency Department ESSENTIAL FUNCTIONS: Qualified individuals must have the ability (with or without reasonable accommodation) to perform the following duties: * Develop, Organize Transport operations center workflows, standard work. * Lead transport coordinators working within the Transport operations center. * Review, monitor, trends of Transport data, assess opportunities for improvement and work toward process improvement in order to improve outcomes. * Ability to review, process and understand data. * Review Transport budget, ensure Vendor invoices are submitted correctly after clinical review. * Monitor Incoming EMS Command calls. * Employee oversight, coaching mentoring, scheduling, timecards, budget review. * Lead daily team huddles to ensure operational processes are successful. * Ensure patient hand-offs are standardized, intra organization and, in conjunction with EMS. SECONDARY FUNCTIONS: The following duties are considered secondary to the primary duties listed above: Add 0-3 additional bullets related to non-essential functions that are expected of the job. * Responsible for Helipad transport license and safety education for applicable parties who utilize. * Responsible for preparing for Medical command regulatory survey. * Other duties as assigned. JOB REQUIREMENTS MINIMUM REQUIRED QUALIFICATIONS:. * High School Diploma required. * Licensed Paramedic, EMT, and or Prehospital RN with Direct report, leadership Experience of individual contributors/staff members. * Bachelors Degree. * Clinical background. * Management experience required. PREFERRED QUALIFICATIONS: Masters degree required in healthcare leadership preferred. COGNITIVE REQUIREMENTS Attention/Concentration: The following level of ability is essential for the jobholder to focus on certain aspects of current experience and reject others. The position requires the ability to attend to more than one aspect of a situation simultaneously. It is highly likely that multiple task demands are going to be required of the individual at the same time. New Learning and Memory: The following level of ability is essential for the jobholder to learn and retain material. A large portion of this position requires reliance on verbal memory and new learning. Efficiency in processing of verbal information, either in written or spoken form, is a major requirement and prerequisite of the job. The individual must be able to attend to and process multiple bits of information simultaneously. The individual must be able to organize and categorize this information effectively so that later recall is feasible. Problem Solving, Reasoning and Creative Thinking: The following level of ability that is essential for the jobholder to think (in order to solve a problem) by combining two or more elements from past experience or imaginative thought. * The position deals with issues or problems that often require thoughtful reasoning before arriving at approaches or solutions. Some independent thought, planning or origination of options and solutions is necessary. The individual must have the ability to apply principles of reasoning and problem solving to resolve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. * The position requires much autonomy of thought and problem solving. The individual must be able to apply principles of logical or scientific thinking to define problems. The individual must be able to think abstractly, which is manifested in the ability to form concepts, use categories, generalize from single instances, apply procedural rules and general principles, and be aware of subtle or intrinsic aspects of a problem. The development of hypothesis and potential solutions to problems involves careful interpretation, analysis and diagnosis. The individual must be able to collect data, establish facts, and draw valid conclusions. The individual must be able to think creatively with a degree of inventiveness, experimentation and intuition. They must be able to deal with a variety of concrete and abstract variables. APTITUDES: The following are essential requirements of the position in relation to job-worker situations. These items describe how a worker must adapt, adjust, conform or act. Leadership, control and planning: Ability to accept responsibility for leadership, direction, control, planning, negotiating, organizing, directing, supervising, formulating practices, or making final decisions. Performing under stressful conditions: Ability to perform under stress when confronted with emergency, critical, unusual, or dangerous situations, or in situations in which working speed and sustained attention are critical aspects of the job. Is subject to danger or risk, or to tension as a regular, consistent part of the job. Variety and change: Ability to perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure involving significant differences in technologies, techniques, procedures, environmental factors, physical demands, or work situations. Communication: Ability to exchange information with others clearly and concisely; to present ideas, facts and technical information. Interpersonal relations: Ability to maintain relationships that facilitate task accomplishment; to cooperate and resolve conflicts; to recognize needs and be sensitive of others. EQUIPMENT USAGE REQUIREMENTS Equipment/Tools: Computer, Phone, Copier, Printer, Fax, Office Supplies, Ability to learn, navigate, utilize, run data reports within the Electronic medical record Software: Microsoft Office Products , Internal applications PHYSICAL REQUIREMENTS Rarely 0-10%; Occasionally 11-35%; Frequently 36-70%; Continuously 71-100% Body Position/Movement: * Sit: * Stand: * Walk: * Bend: * Push: * Pull: * Kneel/Squat: * Reach: * Twist: * Balance: * Climb: Lifting: Degree of physical exertion is: Moderate, exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. Sensory Abilities specifically required: * Vision * Hearing * Touch/Feeling PHYSICAL ENVIRONMENT WORKING CONDITIONS: Position involves exposure to the following harmful elements: * Bio hazardous Waste * Blood borne Pathogens * Chemicals * Radioactive Agents Disclaimer: This job description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the job. It is intended to be a reflection of those principal job elements essential for recruitment and selection, for making fair job evaluations, and for establishing performance standards. The percentages of time spent performing job duties are estimates, and should not be considered absolute. The incumbent shall perform all other functions and/or be cross-trained as shall be determined at the sole discretion of management, who has the right to amend, modify, or terminate this job in part or in whole. Incumbent must be able to perform all job functions safely. Benefits At A Glance: * Medical, Dental, Vision and on-site Pharmacy plans to meet individual and family needs * 100% Tuition Assistance at Pennsylvania College of Health Sciences (role dependent) * Flexible Spending and Health Savings Accounts (FSA & HSA) to further reduce taxable income and empower your healthcare choices * Retirement Plan savings (403b) with employer match and annual employer contribution * Employer paid Short & Long Term Disability and Life Insurance * Employee Assistance Program (EAP) and other Wellness incentives Disclaimer PENN MEDICINE LANCASTER GENERAL HEALTH is an Equal Opportunity Employer, committed to hiring a diverse workforce. All openings will be filled based on qualifications without regard to race, color, sex, sexual orientation, gender identity, national origin, marital status, veteran status, disability, age, religion or any other classification protected by law. Search Firm Representatives please read carefully: PENN MEDICINE LANCASTER GENERAL HEALTH is not seeking assistance or accepting unsolicited resumes from search firms for this employment opportunity. Regardless of past practice, all resumes submitted by search firms to any employee at PENN MEDICINE LANCASTER GENERAL HEALTH via-email, the Internet or directly to hiring managers at Penn Medicine Lancaster General Health in any form without a valid written search agreement in place for that position will be deemed the sole property of PENN MEDICINE LANCASTER GENERAL HEALTH, and no fee will be paid in the event the candidate is hired by PENN MEDICINE LANCASTER GENERAL HEALTH as a result of the referral or through other means.