You Lead the Way. We've Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. At American Express, you'll be recognized for your contributions, leadership, and impact-every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. Join Team Amex and let's lead the way together. How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you're finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex. Looking for a strong candidate with project management and process improvement experience to develop and manage Marketing Operations Program Management Office (PMO) and strategic visions for technical process optimization. This role will be part of US Web Solutions (USWS) The Manger role is part of the US Web Solution (USWS) team and focusing on MarOps PMO. The team is part of the Enterprise Communications & MarTech Experiences (ECMX) which sits in Enterprise Digital & Data Solutions (EDDS). The Enterprise MarOps Solutions team is comprised of campaign review and setup teams, data validation and governance teams, and control functions to ensure marketing compliance. This candidate will be responsible for identifying and advancing enhancements to the campaign execution process that will improve time to market, reduce complexity and improve efficiency for campaign execution. This role will be responsible for leading MarOps PMO, assessing business needs, evaluating teams' capacity, creating process flows in visio and writing the business requirements. Candidate must be able to function independently, effectively prioritize his/her work, and be willing to bring new ideas to the table. A large focus for this job will be leading MarOps PMO, project managing process improvement initiatives across ECMX and cross functional teams involved in the end-to-end execution process as well as marketing strategy teams. This role will: * Lead MarOps PMO in close collaboration with Enterprise MarTech PMO and several stakeholders across the enterprise, including Marketing, Operations, Product, Compliance and Enterprise Strategy teams * Establish, maintain, and publish dashboard and reporting for variety of audiences, including Senior Leaders. Distribute and/or present prioritized list of process enhancements on a set cadence * Strategic problem solving and critical thinking at a systems level across people, processes, and technology in a dynamic environment * Lead strategic projects to drive the efficiency and accuracy of offers going to market * Assess the areas of the campaign execution process and marketing capabilities, and make recommendations for optimization initiatives * Gather feedback from key stakeholders and recommend opportunities for streamlining current processes * Manage list of ongoing and future process enhancements, and support change management planning, training and communication activities. * Prioritize opportunities for improvement to campaign execution based on business impact and team capacity * Build relationships and collaborate with internal partner to develop best-in-class processes and unlock value for the enterprise Qualifications * 4 years+ experience with assessing and designing business processes and technical operations process * Be proficient in all MS Office Applications (especially MS PowerPoint, MS Excel, and MS Visio) * Strong executive presence * Attention to detail with a focus on root cause analysis * Ability to work well with ambiguity * Can establish credibility quickly * Ability to independently work with key business partners in Compliance, OPS Risk, Tech and Marketing * Comfortable at breaking down complex ideas into tactical execution plans * Grace under pressure * Ability to lead cross divisional teams towards achieving common project goals * Ability to handle diverse views while maintaining position that is best for the enterprise * Strong stakeholder and partner relationship building skills * Strong change agent * Strong written and verbal communication skills * Strong power point presentation skills for variety of audiences, including Sr Leaders * Amex/Consulting experience is a plus Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefits The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors. We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include: * Competitive base salaries * Bonus incentives * 6% Company Match on retirement savings plan * Free financial coaching and financial well-being support * Comprehensive medical, dental, vision, life insurance, and disability benefits * Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need * 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy * Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) * Free and confidential counseling support through our Healthy Minds program * Career development and training opportunities For a full list of Team Amex benefits, visit our Colleague Benefits Site. At American Express, you'll be recognized for your contributions, leadership, and impact-every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. 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