We're building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what's right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute. To learn more about CIBC, please visit CIBC.com What you'll be doing As a member of CIBC's team, the Director, Business Effectiveness is a seasoned professional responsible for leading a team to formulate approaches and direction for the delivery of client experience, operational projects, programs and services, business processes and quality assurance processes, contributing to the planning, assessment, development and implementation of projects and initiatives. The Director, Business Effectiveness provides leadership to achieve outcomes which optimize channel utilization and realize cost reductions for the business. The role applies leadership skills and technical expertise to research industry-wide service delivery best practices, making a significant contribution towards the establishment of benchmarks. The role exercises a high degree of independent judgement to develop and implement effective tracking and measurement models for assessing business performance and quality improvement. The role drives innovation across areas of responsibility, applying expert interpersonal, communication, and problem-solving skills. At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview. How you'll succeed * Strategic Initiatives - Lead and execute on key strategic initiatives, delivering on the Personal & Business Banking goals across the retail business. Ownership of competitive overview in support of key projects and strategic initiatives, and benchmarking value in the Canadian Market, and identify emerging cross-industry trends world-wide. Lead or support a variety internal initiatives, often of a highly sensitive and confidential nature, keeping EVP and the Group Head of Personal & Business Banking abreast of relevant information and progress * Process Enhancement - Analysis and enhancements of strategic processes; ensuring they are working in an efficient and cohesive manor to drive positive results * Partner Engagement - Lead the cross-regional tour for the SEVP of personal and business banking, ensuring tracking and response of feedback from frontline team members. * Business Planning - Conduct ongoing P&L deep dives to understand all expense line items and underlying cost drivers. Assess cost areas against existing transformation roadmaps and ongoing continuous improvements and create linkages between efficiencies driven by the business and implied reductions in infrastructure costs * Client Engagement - Recommending programs that contribute to creating an overall positive customer experience and improved client engagement Who you are * You act like an owner. You thrive when you're empowered to take the lead, go above and beyond, and deliver results. * You understand that success is in the details. You notice things that others don't. Your critical thinking skills help to inform your decision making. * You look beyond the moment. You make decisions and take actions that will make a difference today and tomorrow. You proactively seek new opportunities to define what's possible. * You give meaning to data. You enjoy investigating complex problems, and making sense of information. You're confident in your ability to communicate detailed information in an impactful way. * You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it's the right thing to do. * Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability. California residents - your privacy rights regarding your actual or prospective employment What CIBC Offers At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck. * We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program. * Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients. * We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development. * Subject to plan and program terms and conditions What you need to know * CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com * You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit. * We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us. Job Location Toronto-81 Bay, 34th Floor Employment Type Regular Weekly Hours 40 Skills Business Effectiveness, Business Processes, Communication, Critical Thinking, Customer Experience (CX), Leadership, Long Term Planning, Strategic Objectives, Waterfall Project Management