Job Description (Posting). Key Accountabilities SAP Migration from On perm to AWS experience V2V and Block level replication to AWS AWS Availability Zone experience ProServ level support Backup and Recovery Disaster Recovery Creates and delivers the Solution Architectural Diagram Install and configure the Windows and Linux operating system in cloud IaaS providers. Support complex projects to completion and provide technical administration support for AHM IT and HDMA projects. Recommend cloud-based platform services that increase computational productivity or enable new capabilities. Compare, evaluate, and implement new technologies, and integrate systems into the Cloud computing environment. Transition locally hosted infrastructure to cloud. Provide technical support and troubleshooting to resolve cloud-based computational and storage technical issues. Develop and maintain cloud-based and on-premise automation to streamline infrastructure management. Create and maintain cloud infrastructure documentation Develop and maintain tools to track cloud usage patterns, including tools for alerting on and/or interrupting anomalous workloads. Ability to regularly learn and adopt new technologies. Strong analytical and problem-solving skills. Ability to analyze critical information, assess upstream/downstream impact, and formulate broad recommendations. Ability to communicate across all levels of the organization and work with diverse project teams. Lead by Example: Build strong morale, team success, and positive feedback, and mentoring. Temper technology design and architecture processes with business sense to make appropriate decisions. Excellent verbal communication skills; Strong visual presentation skills. (1.) To adhere to quality standards, regulatory requirements and company policies (2.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases (3.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans. (4.) To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team. (5.) To provide support for on call escalations orL3 level support and doing incident and problem management (6.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interviewsorparticipation in hiring drives.