This position will follow our hybrid work model; we expect the selected candidate to work 3-days a week at one of our corporate home offices, which are located in St. Petersburg, FL, Memphis, TN and Southfield, MI. Job Summary: Under administrative direction, uses extensive knowledge and skills obtained through education and experience to oversee one or more sub-departments within Operations. Leads large projects, programs or processes with significant business impact involving cross-functional teams. Influences strategic direction and develops tactical plans and completes complex assignments with substantial latitude for un-reviewed actions or decisions. Extensive contact with Senior Management is required, to provide comprehensive solutions to complex problems or needs. Essential Duties and Responsibilities: * Plans, assigns, monitors, reviews, evaluates and leads the work of subordinate managers and supervisors. * Performs human resource management activities, including coaching and mentoring subordinates within a performance management culture. * Coaches and mentors subordinates, identifies training needs, and creates development plans. * Interprets, applies and recommends changes to organizational policies and procedures. * Collaborates with private client group management to identify and implement solutions. * Monitors regulatory compliance with internal and external groups including auditors, FINRA, IRS, SEC and others. * Establishes objectives with a sense of urgency and develops processes and procedures to ensure efficient and timely work flow. * Works with product managers and information technology groups to create system requirements that will facilitate processes; moves projects through to implementation. * Performs periodic reporting on work progress, project completions and additional ad-hoc reporting as required. * Maintains regular contact with senior manager and other internal customers to identify, research, and resolve issues. * Ensures effective coordination occurs between assigned functional area(s) and other areas. * Identifies trends and implements corrective action as necessary. * Uses financial data and performance indicators to establish control mechanisms and other improvement initiatives. * Develop and administer policies, procedures, and budget for the department. Ensure policies and procedures are interpreted and carried out properly. * May manage multiple departmental budgets. * Performs other duties and responsibilities as assigned. Knowledge, Skills, and Abilities: Knowledge of: * Company's working structure, policies, mission, and strategies. * Project management methodology sufficient to act in a sponsorship role. * Principles of finance and securities industry operations. * Financial markets and products. * Performance management. Skill in: * Preparing operational budgets. * Interpreting and applying policies and procedures. * Establishing operational objectives. * Implementing processes and procedures for efficient and timely work flow. * Preparing management reports. * Promoting effective coordination between work groups. Ability to: * Plan, assign, monitor, review, evaluate and supervise the work of others. * Coach and mentor others. * Identify training needs and develop subordinates. * Balance conflicting resource and priority demands. * Maintain currency in assigned area of responsibility. * Partner with other functional areas to accomplish objectives. * Facilitate meetings, ensuring that all viewpoints, ideas and problems are addressed. * Incorporate needs, wants and goals from different business unit perspectives into operational processes. * Read, interpret, analyze and apply information from job-related publications. * Incite enthusiasm and influence, motivate and persuade others to achieve desired outcomes. * Interpret and apply policies. * Organize, manage and track multiple detailed tasks and assignments with frequently changing priorities in a fast-paced work environment. * Communicate effectively, both orally and in writing. * Work independently as well as collaboratively within a team environment. * Lead others in providing a high level of customer service * Establish and maintain effective working relationships at all levels of the organization. Educational/Previous Experience Requirements: * Bachelor's Degree (B.A.) in finance, business administration or related field and eight (8) years experience in financial services, including five (5) years in a management position. OR ~ * Any equivalent combination of experience, education, and/or training approved by Human Resources. Licenses/Certifications: * SIE required provided that an exemption or grandfathering cannot be applied. * Series 99, or ability to obtain within 120 days (as required by FINRA), required * (Persons holding Series 6, 7, 17, 37 or 38 or those who hold principal-level registrations: Series 4, 9/10, 14, 16, 23, 24, 26, 27, 28, 51, and 53 would be qualified to register as an Operations Professional (Series 99) without passing the examination.)