The Support Professional, Library Specialist - Evening Circulation Associate is responsible for all Circulation Services during the evening and weekend hours. Requisition ID: 120 Employee Group: APSS Bargaining Agreement Schedule: 40 hours/52 weeks (Evening and weekend schedule with some days) Compensation: Level C, $17.59 per hour Benefits: Full-time Reports to: Director, Library and Learning Commons (LLC) Posting Opens: 08/30/2024 Posting Closes: 09/16/2024 ESSENTIAL FUNCTIONS * Manage, supervise and provide leadership, planning, and guidance for daily operations of Circulation Services including the Circulation Desk, Reserves Collection, Fines and Fees, and Stack Maintenance. * Circulate library materials to patrons, e.g., check-out, check-in, claims returned, and ILL materials. * Hire, train, supervise, schedule, and evaluate student employees. * Interpret, revise and enforce all Circulation Services policies and procedures. * Manage and resolve customer service needs and complaints. Refer patrons, in person or via phone, to appropriate departments within the Library and the College. * Coordinate and supervise the opening and closing of the Library when scheduled. * Reconcile and balance daily deposits in cash, checks, credit cards, and Raider Card transactions. * Manage and Coordinate the Laptop and Technology Checkout Program. * In absence of the Library Specialist-Circulation, process deposits for Cashier's Office and Accounting. * Reconcile petty cash. * Determine lost fees for overdue materials, fines, and replacement costs for lost items. * Remove academic holds when needed. * Verify student enrollment when needed. * Assist in the management of Student Assistant funding and budget. * Participate in projects that involve the Integrated Library System (ILS). * Master all aspects of the ILS Circulation module. * Notify GRCC faculty and staff when requested items are processed and ready for use. * Assist patrons with equipment and communicate operational issues. * Oversee stack maintenance of the library collection. * Responsible for the inventory of the circulating collection. Check shelves for lost, missing, and overdue books and change statuses accordingly. * Monitor library supplies and communicate with the Library Administrative Assistant when supplies are low. * Design and prepare fliers, bookmarks, service signage, and brochures. * Update Library Student Assistant Manual and other circulation process documents. * Assist Library Specialist-Circulation in the communications with Student Employment Services (SES) and follow appropriate steps for job posting, interviewing, hiring, scheduling, referrals, and evaluating student assistants. * Act as liaison between SES and student assistants interpreting administrative/college policies and procedures, the Student Employee Handbook and payroll to the students. * Cultivate an awareness of and proficiency with new technologies. * Receive book and audiovisual donations and process according to the Gift Materials Policy. * Register new patrons and update existing records. * Contribute to the information content of the Library's website. * Assist Library Specialist-Circulation in creating and updating brief bibliographic records for reserve materials according to established parameters using MARC format. * Assist patrons and staff in locating materials in reference, circulating collection, and reserves areas of the Library. * Participate in the Library strategic plan, policy development, customer service assessment, and department organization discussions. * Stay up-to-date with new technologies and academic library trends, continually assess and improve the circulation process. * In absence of Serials Specialist input all scheduled appointments from LibCal for library instruction classes through 25Live. * Run queries, compile reports and analyze data to prepare statistics for Director of the Library and Learning Commons, U.S. Department of Education Survey of Academic Libraries, ALA Association of College & Research Libraries, and Michigan Academic Library Council statistics and reports. * Prepare reports using Integrated Library System and spreadsheets on circulation services and building use, shelving, lost/paid, missing, claims returned, inventory, internal hold requests, clear hold shelf items. * With the Access Services Team, run library student employee orientation and training sessions. * Support the GRCC and LLC student-centered mission, vision, values, and ends and ensure that common academic library standards and practices are followed. * Regular attendance during normal scheduled hours is required. Being present is essential for serving customers and performing the essential functions of this position. * Other duties as assigned. JOB SPECIFICATIONS Educational Credentials * Associate's degree or comparable combination of relevant education and experience required. Work Experience * Experience with an Integrated Library System. * Excellent supervisory experience preferred. * Familiarity with all phases of library operation preferred. Skills * Responsibility - Able to cultivate a strong sense of ethics and integrity. * Teamwork - Able to work independently and collaboratively within a diverse setting, organizing own work while coordinating and supervising the work activities of others. * Adaptability - Ability to function effectively in a multi-person and high-volume customer service department with many interruptions. * Listening - Ability to be fully present during conversations, minimize distractions, and focus on the speaker's words and emotions. * Communication - Excellent communication skills. Must demonstrate a high level of customer service. * Writing - Verbal, written, and interpersonal skills for effective communication with people of diverse ages, ethnic backgrounds, sexual, and socio-economic characteristics Physical Demands * Capable of repetitious lifting of objects less than twenty pounds. Mental Demands * Enthusiasm, initiative, problem-solving abilities, and resourcefulness. * Enthusiastic about staying current with technological advances in the library/education fields. * Demonstrated commitment to lifelong learning. * Commitment to student success. * Ability to organize, prioritize, and complete tasks in a timely manner. * Technical proficiency in Microsoft Windows, including the Office software suite. Working Conditions * GRCC will comply with any mandated health and safety requirements. Compliance information is available on our policies website. * Must be enthusiastic about working evenings and weekends. * Demonstrated flexibility in work schedule. NEXT STEPS / APPLICATION PROCESS * Please fill out an application at https://www.grcc.edu/careers. Submit a cover letter and resume. The opportunity to apply for this position will close at the end of the day on the close date referenced at the top of this job posting. * Predictive Index Assessment (behavioral & cognitive) REQUIRED: In order to have your application considered, you must complete the assessments: https://assessment.predictiveindex.com/bo/8MMT/APSS HIRING PROCESS * GRCC uses an Evidence Based Selection Process, where we make data driven hiring decisions to help mitigate bias throughout the hiring process. As part of this process, candidates will participate in assessments (cognitive and behavioral), reference checks and interviews. * Individuals with diverse backgrounds are encouraged to apply. Grand Rapids Community College is an equal opportunity employer. Visa sponsorship is not available. NONDISCRIMINATION STATEMENT Grand Rapids Community College creates an inclusive learning and working environment that recognizes the value and dignity of each person. It is the policy and practice of GRCC to provide equal educational and employment opportunities regardless of age, race, color, religion, marital status, sex/gender, pregnancy, sexual orientation, gender identity, gender expression, height, weight, national origin, disability, political affiliation, familial status, veteran status or genetics in all programs, activities, services, employment and advancement including admissions to, access to, treatment in, or compensation in employment as required by state and federal law. GRCC is committed to reviewing all aspects of GRCC programs, activities, services and employment, including recruitment, selection, retention and promotion to identify and eliminate barriers in order to prevent discrimination on the basis of the listed protected characteristics. The college will not tolerate any form of retaliation against any person for bringing charges of discrimination or participating in an investigation. Further information may be obtained from the EEO Office or the Office of General Counsel, 143 Bostwick Avenue NE, Grand Rapids, MI 49503-3295.