The IT Business Analyst II is a mid-level position who is responsible for supporting and responding to simple to more complex needs and challenges as they pertain to the company's JD Edwards EnterpriseOne (JDE) ERP system. This position will assist users with tickets placed through the IT Help Desk system, research and offer solutions to identified problems, assist in knowledge transfer of JDE functionality, more complex project implementation and management, process documentation, and assist with the implementation of new modules and functionality. Additionally, this position will be responsible for development of new applications within the JDE system. Essential Job Functions * Responsible for building and maintaining business relationships, which includes working with all levels and organizations of the company to maintain and provide troubleshooting to all users. * Collaborate with users to understand root cause and assist in troubleshooting problems within the JDE system identified in the IT Help Desk ticket system. * Independently investigate and manage simple to more complex-scale projects designed to implement new functionality within the JDE system modules. * Create documentation and train on process, functionality and general knowledge within the JDE system as needed. * Collaborate with users to learn and document current and future processes. * Collaborate with users to streamline process flow to drive efficiency and remove unnecessary steps. * Collaborate with users to assist in process improvement and knowledge transfer of the JDE system. * Collaborate with IT staff to develop and implement solutions to alleviate redundant efforts and improve overall system functionality to meet the needs of users. * Collaborate with outside consulting resources as needed to assist with JDE system troubleshooting. * Advance knowledge of gathering of development skills within JDE system toolset. * Advance knowledge gathering of project management tools and principles and utilize for medium to large sized projects. * Leverages knowledge of IT Business Analyst III or IT Business Analyst Supervisor in regards to useful methodology, skills, and tools. * Ensures lessons learned applied to future efforts. * Performs other related duties as required and assigned. * Regular, in-person attendance helpful to facilitate necessary teamwork and personal interactive nature of this position. Knowledge, Skills, Abilities (Competencies) * Knowledge of JD Edwards EnterpriseOne system is required, including tools available for use. * Knowledge of SQL is beneficial. * Knowledge of Project Management principles and methodologies are beneficial. * Knowledge of current and previous business practices with regards to software usage is beneficial. * Ability to efficiently utilize Microsoft Office. * Manage and prioritize multiple tasks and projects in parallel in a time sensitive environment. * Ability to increase knowledge of JDE system in both classroom and individual setting. * Ability to manage multiple projects independently. * Excellent communication skills both orally and written. * Ability to take initiative to develop new strategies and outside-the-box ideas. * Ability to work independently or in a team. * Ability to establish and maintain working relationships with individuals at all levels. * Ability to investigate and implement solutions within JDE system required. * Ability to work with IT Business Analysts to offer insight and knowledge transfer of areas of coverage within JDE system. Education and Experience * A bachelor's degree or equivalent experience in information technology preferred. * A minimum of three to five years experience in information technology, IT Business Analyst, or related field is preferred for this position. * Knowledge of JD Edwards EnterpriseOne system is required. Base Compensation Range: $79,236 - $123,933 annually Variable Compensation Range: Incentive bonus eligibility up to 10% of gross annual salary base on company performance (as of 2024). Health and Ancillary Benefit Overview: * Medical, Dental & Vision Insurance with low employee premiums * Free off-site medical clinic * Company paid Life Insurance & Short-Term Disability * 401k - Employer match of up to 4.0% for coworker contributions of 8.0% or more * Company covers tuition costs up to $5,250.00 annually, contingent on course completion and grades * Paid Time Off and Sick, Family & Parental Paid Time Off * Ten (10) Paid Holidays * Four-day work weeks, varied shifts, and flexible remote work options depending on position * Career progression program for advancement * Free in-house welding, grinding & machine operation school * In-house training program Working Conditions Professional office environment with some time spent in a manufacturing shop. Use of standard office equipment (computers, phones, copiers, and filing cabinets, etc.). Frequent presence on the manufacturing floor. Exposure to conditions, such as: dust, fumes, noise and high-degree varying seasonal temperatures.