Position at New York City Transit Title: Dedicated Announcer Supervisor (ATD/ TD) Opens: 10/7/2024 Closes: 11/6/2024 Authority: TA Department: Subways Division/Unit: Service Delivery - Customer Communications Reports to: Director - Customer Communications Location: Rail Control Center, Manhattan (Midtown) Hours of Work: Various Tours Dedicated Announcer Supervisors must possess an intimate knowledge of the complex infrastructure of our subway system, and its route configurations. Dedicated Announcer Supervisors not only provide status updates regarding delays and rerouted for planned and unplanned service disruptions, and they also utilize their knowledge of the system to provide recommended alternative routes. Responsibilities In addition to making such knowledgeable and service-oriented announcements in response to a substantial number of incidents daily (note: the average number of incidents per day is 250, as measured by the number of Incident Reports generated), Dedicated Announcer Supervisors are also expected to perform the following tasks in between announcements: 1) Continuously monitor train movement along the board to detect announcement-worthy conditions, such as inconsistent headways, and, in turn, provide a checks-and-balances accountability measure for Console Train Dispatchers. 2) Administratively supervise (i.e., timekeeping, rollcall) and crew Dedicated Field Announcers to the most critical field locations/towers, as well as undertake ad-hoc field visits to audit Dedicated Field Announcers' ongoing quality of work. 3) When service disruptions affect stations under the jurisdiction of a Dedicated Field Announcer, provide direct oversight of DFA by reviewing announcement scripts for accuracy of information. 4) Prepare "Announcement Scripts" for upcoming planned service disruptions (e.g., General Orders) in coordination with the General Orders (GO) team. 5) Pre-record and broadcast announcements on general security protocols and acceptable rider behavior within the subway environment. Compensation Salaries will remain the same. Education and Experience ELIGIBILITY: All Assistant Train Dispatchers and Train Dispatchers in the title for one year, are eligible to apply. Desired Skills Knowledge of New York City Transit rules and regulations Knowledge of New York City subway service Excellent verbal, written and interpersonal communication skills Experience with PC hardware/software (Windows 95/98/XP/Vista, MS Office) Selection Method Based on evaluation of education, skills, experience, and interview. All appointments, with the exception of Department of Subways' employees on MaBSTOA payroll, will be made on the NYCT payroll. Other Information Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the "Commission"). Equal Employment Opportunity MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities. The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.