Salary Range: $26.5700 - $40.8500 /hour. Actual compensation may vary based on geographic location, work experience, skill level, and education. Primary Duties and Responsibilities The Community Wellness Advocate I is a member of Hoag Clinic's Quality Improvement team who is responsible for coordinating quality care gaps for Hoag Clinic's Senior and Managed care members by scheduling their necessary annual health assessment visits, closing quality care gaps, and providing any available services to ensure compliance in quality and risk adjustment programs. The Community Wellness Advocate I (CWA I) will be responsible for working on various projects aimed at closing quality care gaps for Hoag Clinic's Managed Care patient population which will include health plan special programs/initiatives. Daily talks will include coordinating delivery of quality services through patient outreach, appointment scheduling, chart abstractions at various clinics, engaging with provider clinics, point of care testing, and coordinating the closure of needed quality care gaps. CWA I is responsible for learning and understanding measures from the National Committee for Quality Assurance (NCQA), and the Centers for Medicare & Medicaid Services (CMS), and other recognized agencies. This role will work alongside the other members of Hoag Clinic's Quality Improvement team to review data, prioritize outreach, and contribute to department and organizational goals. The Community Wellness Advocate I demonstrates and practices a workstyle that reflects the mission, vision and values of the Hoag Clinic as well as Hoag Hospital. Participates in the continuous Quality Improvement process, maintains a working knowledge of departmental standard operating procedures, including the use of specialized instrumentation, quality control requirements, and preventive maintenance. Education and Experience Bachelor's degree required or at least four (4) years in a healthcare system environment Experience or familiarity with front-office or scheduling procedures in healthcare system environment Basic keyboarding skills at 35 WPM Basic knowledge of Microsoft Office Suite, including Outlook, Word and Excel Qualified bilingual or multilingual candidates preferred License Preferred Certification as a Medical Assistant by an accredited program Licensed Vocational Nurse by an accredited program BLS certification About Hoag Hoag is a nonprofit, regional healthcare delivery system in Orange County, California. Delivering world-class, comprehensive, personalized care, Hoag consists of 1,800 top physicians, 15 urgent care facilities, 10 health and wellness centers, and two award-winning hospitals. Hoag offers a comprehensive blend of health care services that includes seven institutes providing specialized services in the following areas: cancer, digestive health, heart and vascular, neurosciences, spine, women's health, and orthopedics through Hoag's affiliate, Hoag Orthopedic Institute, which consists of an orthopedic hospital and four ambulatory surgical centers. Hoag is the highest-ranked hospital in Orange County by U.S. News & World Report and the only OC hospital ranked in the Top 10 in California, as well as a designated Magnet hospital by the American Nurses Credentialing Center (ANCC). For more information about Hoag careers, visit careers.hoag.org. Hoag is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Hoag is committed to the principle of equal employment opportunity for all employees and providing employees with a work environment free of discrimination and harassment. Hoag hires a diverse group of people in a manner that allows them to reach their full potential in the pursuit of organizational objectives.