Initial Posting Date: 08/15/2024 Application Deadline: 08/29/2024 Agency: Department of Human Services Salary Range: $3,776 - $5,232 Position Type: Employee Position Title: Benefit & Eligibility Worker (Human Services Specialist 3) Bilingual English/Spanish Encouraged Job Description: We are seeking a Benefit & Eligibility Worker to join our Tillamook Self Sufficiency Office and join our Eligibility Team. We have extended our application deadline. If you have a current application submitted, you do not need to reapply. Thank you for your patience. We are proud to be an Equal Opportunity Employer. We are actively working to build an equitable agency with the Equity North Star as our guide toward our vision of an agency free of racism, discrimination and bias. We believe that teams in which everyone can show up as their full authentic self are key to creating a thriving workforce that can better serve communities. We welcome members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to apply. Looking for a rewarding career where you can work alongside a team of dedicated individuals to support Oregonians? This opportunity offers growth and the chance to positively impact lives. You will work in the Tillamook Branch assisting Oregonians in-person. This position is not remote. Bilingual English/Spanish Encouraged This position does not require bilingual language skills but there is a need in the communities that we serve, and all are encouraged to apply. Oregon Department of Human Services (ODHS), A place to belong and make a difference! * When you join the ODHS, you join a community of over 10,000 employees dedicated to serving and helping Oregonians achieve wellbeing and independence through opportunities that protect, empower, respect choice, and preserve dignity. * Connect with ODHS Employee Resource Groups (ERGs) and find a place to belong, build community and participate in shared learning. ERGs are employee-driven committees that support each other as well as the ODHS' overall mission and vision. * We are committed to building an antiracist and equitable agency. Equity is foundational to our role as a human services agency, and we are committed to integrating equity into all we do. The Equity North Star has four points that explain the agency's goals related to equity, inclusion, and racial justice. * We know that life is unpredictable and ODHS cares about keeping you well. Enjoy a work-life balance, 11 paid holidays a year, flexible work schedules, and competitive benefits packages including health, dental, vision and much more! What you need to qualify * Two years of experience determining eligibility for an agency program by interviewing to assess the needs of clients and interpreting and applying the policies, rules, and guidelines applicable to the client's situation. * An equivalent combination of education, training, and experience relative to the class concept. Candidates must clearly demonstrate meeting the minimum qualifications (What you need to qualify) in their submitted resume or application. This is best done by submitting a complete (long version) resume and/or application with all work experience, including all job duties, education, and relevant volunteer work. We are unable to accept additional information after the posting deadline. Essential attributes Technical and soft skills that may help the candidate be successful in this role. We are looking for candidates with: * Demonstrated ability to work objectively and in a supportive way with people experiencing emotional and financial stress and from a wide variety of cultures. * Experience eliciting pertinent information in interviewing situations and making eligibility decisions. * Experience working in a fast-paced environment with a demonstrated level of integrity. * Experience researching, interpreting, and applying policies, rules, & regulations to work, while maintaining high accuracy completing detailed & technical work. * Experience working in a team environment by cooperating within the team and making joint decisions in support of the department's mission. Please be sure to clearly describe how you meet these attributes within your application materials. These attributes will be used to determine which candidates will be selected to move forward in the process. Your duties at a glance As an employee working in the Self-Sufficiency Program (SSP), you will have an opportunity to provide resources and services to help people move out of poverty and toward whole well-being. Programs include food benefits, cash assistance, childcare assistance, medical, services for domestic violence survivors, resources for refugees and support for youth experiencing homelessness. As a Benefit & Eligibility Worker, you will: * Perform eligibility determinations, redeterminations, periodic reviews, and updates to changes for ODHS, Oregon Health Authority (OHA), and Department of Early Learning and Care (DELC) programs. * Interview applicants in person, by phone, by email to gather information needed to assess and determine if there is a need for services and benefits. * Assessing client family strengths and needs, connecting families to other resources and programs. * You will update narrative report summarizing new information from client and collateral sources, findings of home visit, and conclusions. Working conditions * Work is conducted in offices and other program sites. * May interact with clients who are under emotional or financial stress. * May require sitting at a terminal or telephone for prolonged periods of the workday. * This position works in the Self Sufficiency office. Application instructions & requirements Your work history profile, cover letter (optional), and resume are the perfect opportunity to highlight your interest in the position and demonstrate your skills, lived and/or work experience that shows you are an excellent candidate for the position. * Please upload a resume or complete the work history profile. Note: Your resume and cover letter may be uploaded in the Resume/CV field on the online application. * Current State of Oregon employees: Apply via your employee Workday account. Ensure that your Workday is updated and includes your work and education history. * If you are not a current State of Oregon employee, view this application instructional video. * After you submit your application, you will have additional tasks to complete in Workday. Please continue to check your Workday account throughout the recruitment process. Additional requirements * Finalists for this position will be subject to a computerized criminal history and abuse check. Adverse background information will be reviewed and could result in withdrawal of a conditional job offer or termination of employment. * The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security's I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States. * May require a valid driver's license or other acceptable method of transportation (when ADA accommodations are needed). Helpful information * This position is represented by the Service Employees International Union (SEIU). * This recruitment may be used to fill future vacancies. * The salary listed is the non-PERS qualifying salary range. If the successful candidate is PERS qualifying, the salary range will reflect an additional 6.95%. * Have questions about Workday, and want some tips on understanding the state application process? Check out our Oregon job opportunities page. * If you need an accommodation under the Americans with Disabilities Act (ADA), have questions or need assistance with the application process, please contact Yvette Sather-Medford via email yvette.c.medford@odhs.oregon.gov or (541)709-0306 (Text ok). Please be sure to include the job requisition number. Come for a job. | Stay for a career. | Make a difference... for a lifetime!