Posting expires: August 6, 2024 Salary Range: $44,000 - $58,700 General Description and Classification Standards This position is responsible to provide leadership to a group of assigned staff. Duties include but are not limited to: organizing and preparing work orders, performing register checks, meter installations, meter reads, QA/QC of inspections work, quality customer service and making decisions regarding the daily quality assurance of OCCBS Field Operations. This is an experienced, skilled or technical level capable of carrying out most assignments typical of the position or specialty with limited guidance or review. Supervision Received Works under very general supervision. Normally will be received from upper management with regards to overall mission, scheduling, unusual priorities, etc. Essential Duties & Responsibilities These are typical responsibilities for this position and should not be construed as exclusive or all inclusive. May perform other duties as assigned. Organizes and prepares the work tasks in Enquesta for each inspector or contractor daily. Reviews work activities, reports and other documentation and provides direction on more complex issues. Performs troubleshooting steps when issues arise. Performs random field checks to ensure assignments are completed correctly. Trains and prepares new employees to perform inspection duties. Operates computerized/electronic leak detection and locating equipment to survey and pinpoint leaks in water distribution system on a contractual basis for other utilities, plumbers, etc. Decision Making Decisions are made daily as it relates to customer service, employee workload, and troubleshooting issues. Authorized to set work methods, timetables, performance standards, etc. Follows standardized procedures and written instructions to accomplish assigned tasks. Leadership Provided Provides guidance and training as required to lower level, interns, temporary and apprentice employees etc. Knowledge, Skills & Abilities This is a partial listing of necessary knowledge, skills, and abilities required to perform the job successfully. It is not an exhaustive list. Knowledge of the operation and how various issues may affect customers; Knowledge of data available for field use in various distribution record systems. Knowledge of requirements of cross connections, installations, large and small meter repair. Skilled in performing all typical tasks associated with supervising the maintenance of construction activities. The ability to perform data entry into the Enquesta system such as creating work orders that may need to be escalated. Having the proper knowledge of the system to be able to explain to a constituent in the billing and operational procedures. Ability to communicate effectively both verbally and in writing. Ability to communicate diplomatically and professionally with inspectors and customers to successfully address concerns. Ability to manage conflict. Ability to adapt to changes in the work environment. Minimum Qualifications - Education and Experience High School Diploma or general equivalency diploma (GED) 4 years' experience in the construction or meter related system 1-year previous supervisory experience Licensures and Certifications Valid State of Georgia Driver's License. Water Distribution Operators License. (required) Essential Capabilities and Work Environment Ability to lift up to 100 lbs. Ability to stand, crawl, and function in a confined or restricted space. City of Atlanta is an equal opportunity employer.