National Vision
Front Desk ReceptionistPosted
6 weeks 4 days ago
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Job Description
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Job Description
What would you do? - The Specifics
* Ensures high quality customer service while following all safety protocols.
* Ensures a smooth flow of customers through the store.
* Answers, screens, and forwards incoming phone calls in accordance with National Vision protocol.
* Processes and understands managed care plans while obtaining document information from the insurance company as needed.
* Provides customers basic and accurate information.
* Schedules and confirms appointments, follow-up visits and classes.
* Files all patient records daily and pulls patient files for the next day's appointments.
* Checks order status and notifies customers when orders are in or of any delays.
* Keeps reception area tidy and presentable with all necessary materials.
* Receives, sorts, distributes daily mail/deliveries and maintains inventory of office supplies.
* Participates in regularly scheduled mandatory communication meetings.
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