What you'll bring to the team... * Conduct tax interviews with clients face to face and through virtual tools - video, phone, chat, email * Prepare complete and accurate tax returns * Generate business growth, increase client retention, and offer additional products and services * Provide clients with IRS support * All certification levels can provide tax notice services * Circular 230 associates can provide audit representation * Mentor and support teammates Your Expertise: * Successful completion of the H&R Block Tax Knowledge Assessment1Experience in accounting, finance, bookkeeping or tax * Experience completing individual returns * Experience working in a fast-paced environment * Comfort working with virtual tools - video, phone and chat * Ability to effectively communicate in person, via phone and in writing * Must complete 10 hour continuing education requirement and meet all other IRS and applicable state requirements * High school diploma / equivalent or higher