PURPOSE: Exemplifies and ensures strong customer service in all aspects of the job. Responsible for total store operations and achieving sales and profit objectives. Plans, organizes, directs and controls all store activities and personnel to ensure store financial and other objectives are reached, consistent with Company policies and procedures, and federal, state and local laws. DUTIES AND RESPONSIBILITIES: * Champions Company and Division customer service programs to meet or exceed Division customer service goals. Handles customer relations in a positive manner, including effective resolution of customer complaints. Promotes Albertson's philosophy of personalized service in each department. * Primary duty is management of overall store operations. In that regard, implements Company and Division merchandising, operating and sales initiatives. Communicates Company goals, objectives, policies, practices and procedures to department managers and associates and ensures compliance with them. Meets at least weekly with department heads to review ads, sales plans and store promotions. In the Store Director's absence, ensures that an alternate manager conducts such meeting(s). * Coordinates safety committee. Ensures that the company's safety and health initiatives are implemented and communicated to associates. Emphasizes safety and health code compliance in all work practices. * Responsible and accountable for maintaining good store conditions, product quality and rotation, labeling standards, and code date compliance in all departments. Conducts daily inspections of store conditions and coaches associates while doing so. * Ensures compliance with Division scheduling initiatives. Responsible for compliance with and ensuring compliance with established policies, wage and payroll guidelines, Time Clock Policy, benefit plans, grooming and dress code standards, and child labor and other employment laws. * Directs and participates in the training and hiring of store personnel. Clearly and accurately provides guidance and instruction to department managers, supervisors and associates. Monitors associate job performance and makes personnel decisions such as hiring, firing, layoff, promotion and disciplinary action, including completing necessary paperwork. Considers the recommendations of Grocery Managers, or of the Assistant Store Director if the store has one, in hiring, firing, and disciplinary decisions. Conducts formal associate evaluations as necessary per Division guidelines. Identifies training needs of key associates for future development and ensures completion of such training. Builds and maintains positive associate morale. * Oversees and ensures compliance with proper cash handling procedures, proper accounting of sales and safe procedures. Controls shrink. Maintains and controls inventory levels in the backroom areas and on the sales floor per Division directives. Safeguards Company assets. Develops operating budgets and controls all in-store operating, maintenance, expense and supply costs. * Follows proper administrative procedures and completes, or oversees the completion of, all required reports. Responsible for accurate inventory of all merchandise, supplies and equipment. Recommends to district management the expenditure for improvement or repair of store equipment and building. Properly conducts or oversees inventories and independent audits. Implements emergency procedures in the event of equipment and computer software malfunctions. * Creates and maintains positive community relations. Develops, promotes and maintains positive communication channels with manufacturer's representatives, Store, Division and Corporate personnel, and unions, where applicable. Monitors market conditions, trends and competitors' activities. * Reviews and approves all department schedules in advance of posting to ensure appropriate staffing and adequate coverage. * Appropriately resolves associate complaints, including complaints of discrimination, harassment, working off the clock and violations of the law, with guidance and support from the Human Resources Department. * Safely operates and handles all equipment and hazardous material. * Provides suggestions, feedback and effective recommendations to District Manager or and Division management teams on operational, personnel and other issues. * Maintains and safeguards confidentiality concerning associates, store sales, and Company information. Maintains accurate and complete records, consistent with the law and records retention policies. * Responsible for performing all job duties with honesty and integrity and in compliance with Company policies and procedures. Treats associates consistently, fairly and with Courtesy, Dignity and Respect. PHYSICAL AND GENERAL REQUIREMENTS: * Requires an extensive retail background with prior management experience related to retail operations. Requires a thorough understanding of overall Company practices, policies and procedures. * Requires strong written and oral communication skills, good leadership and interpersonal skills, and the proven ability to manage people. Requires knowledge of every position under the Store Director's supervision. Requires knowledge of employment laws and workplace practice policies. Requires knowledge and compliance with local, state and federal regulations. * Must be friendly and courteous and takes initiative in performance of duties. Maintains composure in dealing with customers, co-workers, vendors, and other business partners in the store. Must have the ability to concentrate and deal with interruptions and customer complaints, etc. Interacts effectively with all levels of personnel, customers, vendors, agencies and the public. * Must identify needs, problems, and opportunities and make short- and long-term decisions to maximize sales and gross margins. Strong business and financial knowledge is required. Requires knowledge of basic accounting and computer software. Must have extensive working knowledge of profit and loss statements. Must have the knowledge and ability to implement emergency procedures, including response to equipment and computer software malfunctions. Familiar with emergency plans in the event of a natural disaster, serious accident, or uncommon event(s) * Must sit, stand or walk for long periods of time. Occasionally reaches, lifts, stacks and maneuvers objects of varying dimensions and weights up to approximately 50 lbs. Operates, pushes, and pulls fully loaded hand trucks and pallet jacks. Must cover temporarily for various positions throughout the store as required. * Mental alertness is necessary to ensure safe and accurate completion of work activities. * May utilize cleaning supplies and chemicals from time to time. * Occasional overnight travel may be required. Will be required to work nights, weekends, and holidays. Scheduled hours will vary. Good attendance is required. WORK ENVIRONMENT * May occasionally be exposed to temperatures of approximately -20° Fahrenheit, 28° Fahrenheit, 35° Fahrenheit, while handling products in freezers, coolers and display cases and temperatures of up to 400° Fahrenheit while handling products in ovens, hot cases and fryers. Working conditions consist of a temperature-controlled store environment. Occasional exposure to outdoor environment with varying temperatures. Disclaimer: The above statements are intended to describe the general nature and level of work being performed by associates assigned to this job classification. They are not intended to be construed as an exhaustive list of all responsibilities and skills required of personnel so classified.