Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. Incentive Compensation Design Director The Incentive Compensation Design Director is a critical role in the implementation of Genesys' business strategy sales compensation programs. This role will report to the VP of Global Incentive Compensation and will be responsible for co-managing the plan design process, modeling, and inputs for creation of incentive compensation plans for plan participants in the Sales organization. This includes working with executive leaders to understand strategic business objectives, assessing the success of current incentives, proposing new incentive designs, securing final decisions and approvals, and communicating new incentives to leaders and employees. Ideal candidates will have a bachelor's degree with an emphasis on business or accounting, with at least 8 years of experience in Sales Operations, Sales Compensation, or Finance. The scope includes commission plans, bonus plans, and temporary incentives ("SPIFFs") for Sales roles, including Account Executives, Sales Managers, Solution Consultants, Sales Development Representatives, and new, experimental roles. The person should be familiar with how software companies go to market in order to align incentives with distinct roles (e.g., industry specialists, account managers, product overlays, etc.), commissions administration, which includes distribution of sales incentive plans and processing calculations for all commissionable positions for an assigned area. Key Responsibilities: * Co-lead a cross-functional process to align incentives with company's strategic and operational goals * Determine pay mix, performance measures, weights and mechanics to encourage desired behaviors by role * Assess the effectiveness of current incentive plans * Assess the performance of worldwide Sales resources against current goals (e.g., percent of reps achieving quota) * Brief executives on current sales performance and obstacles * Manage plan design exception requests from regional sales leadership * Oversee the creation of cost of sales models to evaluate plan scenarios * Design temporary incentives (e.g., "SPIFFs") to support short term priorities * Project manage deployment of plans across internal and external business partners, from documentation of final plan designs and policies through plan deployment * Work with the team that will administer the plans and make updates to compensation systems * Communicate with field and relevant stakeholders on policy and program changes in a compelling and effective manner * Work with Finance to analyze the cost of plan changes and lead trade-off discussions as required * Oversee the creation of a Sales scorecard to evaluate sales effectiveness, working with enablement to strengthen Sales programs to encourage productivity * Understand and track the sales capacity, cost of incentive compensation programs and commission expense Requirements: * Bachelor's degree in a related area or equivalent experience * 8 or more years design experience in a consulting or sales operations role, ideally in the enterprise software industry * Knowledge of typical comp plan structures in enterprise software (quotas, accelerators, pay mix, and on-target earnings). Experience with approaches to incenting cooperative selling across complex multinational accounts (when double compensation makes sense) * Deep subject matter expertise and business process knowledge across territory management, sales account coverage, sales crediting and compensation * Demonstrated ability to lead and manage change * Excellent communication skills and tactful diplomacy * Excellent written and presentation skills, especially related to creating compelling presentations and presenting recommendations and decisions to executive leadership * Analytical skills and a structured approach to solving unique business problems * Inductive and deductive reasoning * Ability to be firm and ensure the right business decisions are made with all levels * Advanced time management and project management skills including ability to handle multiple projects with bold deadlines * Ability to work independently with general direction in an exciting environment. * Thorough interpersonal and cross-functional business partnering skills * Advanced Excel Skills; use of advanced formulas, pivot tables, data manipulation * Experience in commission administration is a plus, including meaningful experience with ICM/SPMs (preferably Callidus). #LI-Remote Compensation: This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities. $115,200.00 - $226,000.00 Benefits: * Medical, Dental, and Vision Insurance. * Telehealth coverage * Flexible work schedules and work from home opportunities * Development and career growth opportunities * Open Time Off in addition to 10 paid holidays * 401(k) matching program * Adoption Assistance * Fertility treatments More details about our company benefits can be found at the following link: https://mygenesysbenefits.com If a Genesys employee referred you, please use the link they sent you to apply. About Genesys: Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com. Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may complete the Reasonable Accommodations Form for assistance. Please use the Candidate field in the dropdown menu to ensure a timely response. This form is designed to assist job seekers who seek reasonable accommodation for the application process. Submissions entered for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response. Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase.