Position Title: Information Systems Analyst I, Option S Agency : Department of Innovation and Technology Posting Date: 07/19/2024 Closing Date/Time: 08/01/2024 Salary: $6,688 - 9,745 Monthly Job Type: Salaried County: Sangamon Number of Vacancies: 1 Plan/BU: RC063 This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position. All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal. Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered. Proof of educational coursework is required. Acceptable proof of coursework includes unofficial transcripts, copies of official transcripts, account records (including screenshots) of academic coursework,and any similar documents created by an academic institution. Posting Identification Number 39817 Are you looking for a rewarding career with an organization that values their staff? The Department of Innovation & Technology (DoIT) is seeking to hire qualified candidates with the opportunity to work in a dynamic, creative thinking, problem solving environment. This position serves as an Electronically Stored Information (ESI) Compliance Technician performing specialized professional and advisory functions on behalf of the mandated State of Illinois enterprise ESI fulfillment system for Freedom of Information Act (FOIA) requests, investigatory requests, subpoenas, and other related requests. In this role you will provide support and system analysis, ESI request fulfillment; create and maintain documentation of DoIT ESI departmental processes, training and metrics. In addition, you will assist with the Enterprise Vault and Discovery Accelerator System email journaling and archiving. If you possess these knowledges, skills, abilities and experience, we invite you to apply for this position to join the DoIT Team! As a State of Illinois employee, you receive a comprehensive benefits package including: * Competitive Group Insurance benefits including health, life, dental and vision plans * Flexible work schedules (when available and dependent upon position) * 10-25 days of paid vacation time annually (10 days for first year of state employment) * 12 days of paid sick time annually which carryover year to year * 3 paid personal business days per year * 13-14 paid holidays per year dependent on election years * 12 weeks of paid parental leave * Pension plan through the State Employees Retirement System * Deferred Compensation Program - voluntary supplemental retirement plan * Optional pre-tax programs -Medical Care Assistance Plan (MCAP) & Dependent Care Assistant Plan (DCAP) * Tuition Reimbursement Program and Federal Public Service Loan Forgiveness Program eligibility For more information regarding State of Illinois Benefits follow this link: https://www2.illinois.gov/cms/benefits/Pages/default.aspx Job Responsibilities 30% Under general direction, serves as an Electronically Stored Information (ESI) Compliance Technician for the Department of Innovation & Technology (DoIT): ⦁ Performs difficult and specialized professional work assignments as an ESI Compliance Technician. ⦁ Monitors and reviews enterprise data compliance and governance retention policies, as it relates to email journaling, email archiving, messaging systems, and file data retention, to ensure to ensure adherence for regulatory compliance. ⦁ Processes and fulfills agency ESI data requests (i.e., Freedom of Information Act (FOIA), investigative) submitted through the DoIT ESI Request Tracking System. ⦁ Closes requests when all ESI related tasks comprising an ESI request have been completed. ⦁ Utilizes email eDiscovery utility software and email archiving software systems in the performance of duties. 30% Performs professional advisory functions in the analysis and evaluation to convert or improve existing systems utilizing general structured programming concepts: ⦁ Writes, tests, debugs, and maintains PowerShell Scripts. ⦁ Designs, builds, and maintains Application Programming Interfaces (APIs) to allow software systems to interact. ⦁ Assists higher level analysts in diagnosing and analyzing software technical issues. ⦁ Performs scheduled and remedial maintenance for support IT platforms. ⦁ Provides monthly metric status reports to DoIT senior management. ⦁ Maintains instructional and informational documentation to aid Job Responsibilities continued 15% Assists with administrative support of the enterprise email vaulting system: ⦁ Performs maintenance and management including monitoring systems for capacity and performance while adhering to DoIT email retention policies. ⦁ Works closely with DoIT PIM engineers to ensure email archive vault systems are well maintained and reliable. ⦁ Maintains a specialized level of proficiency with email journaling and vaulting archive systems. 10% Collaborates with staff to create and maintain DoIT ESI departmental process, training and metrics documentation: ⦁ Participates in the development of training manuals to educate designated agency ESI Requestors on the use of ESI eDiscovery software. ⦁ Maintains departmental procedural and process manuals for the various software platforms supported. ⦁ Compiles and publishes monthly DoIT Product Information Management (PIM) metrics 10% Keeps abreast of new developments in the Information Technology (IT) field: ⦁ Continues education by attending meetings, training sessions, seminars and conferences to increase familiarity with and remain current on products, vendors, techniques and procedures. ⦁ Attends demonstrations and exhibitions related to assigned operations 5% Performs other duties as required or assigned which are reasonably within the scope of duties enumerated above. Minimum Qualifications 1. Requires knowledge, skill, and mental development equivalent to four (4) years college with course work in computer science or directly related fields. 2. Requires one (1) year of professional experience in Systems Services or a related Information Technology field. Specialized Skills 1. Requires one (1) year of professional experience with writing, testing, debugging, and maintaining Microsoft PowerShell scripts. 2. Requires one (1) year of professional experience with ESI State of IL FOIA statutes and policies, or similar. 3. Requires one (1) year of professional experience using email eDiscovery and email archiving software systems Preferred Qualifications (In Order of Significance): 1. One (1) year of professional experience with writing, testing, debugging, and maintaining Microsoft PowerShell scripts. 2. One (1) year of professional experience with ESI State of IL FOIA statutes and policies, or similar. 3. One (1) year of professional experience using email eDiscovery and email archiving software systems. 4. Ability to analyze and diagnose system issues and coordinate efforts to resolve. 5. Ability to coordinate the activities of work associates to achieve desired results. 6. Ability to maintain satisfactory working relationships with others. 7. Working knowledge of general structured programming concepts. 8. Developed verbal and written communication skills to present information to others with clarity and precision. Conditions of Employment NOTE: Applicants must possess the ability to meet ALL of the following conditions of employment, with or without reasonable accommodation, to be considered for this position. 1. Requires the ability to verify identity. 2. Requires employment authorization to accept permanent full-time position with the State of Illinois. 3. Requires the ability to pass a position specific, agency required background check. 4. Requires self-disclosure of criminal history. 5. Requires the ability to travel in the performance of duties. 6. Requires ability to work outside of normal business hours to meet deadlines. 7. Requires ability to use agency-supplied equipment such as laptop, personal computer, work cell phone, etc. 8. Requires ability to attend seminars, conferences, and trainings to stay current on methods, tools, ideologies, or other industry related topics relevant to the job duties. 9. Requires the ability to lift and carry objects or equipment weighing up to 20 pounds. This is considered light work as defined by the U.S. Department of Labor (20 CFR 404.1567(b)). Light work involves lifting no more than 20 pounds at a time with frequent lifting or carrying of objects weighing up to 10 pounds. The conditions of employment listed are incorporated and/or related to any duties included in the position description Work Hours: 8:30 am - 5:00 pm Monday - Friday Work Location: 201 W Adams St, Springfield, Illinois, 62704-1874 Agency Contact: Lorna Bock Lorna.A.Bock@illinois.gov Posting Group: Science, Technology, Engineering & Mathematics This position DOES contain "Specialized Skills" (as that term is used in CBAs). The Department of Innovation & Technology (DolT) is the state's IT agency delivering an enterprise approach to statewide technology, innovation, and telecommunication services, as well as policy and standards development, lifecycle investment planning, and cybersecurity services. With over 1,500 employees, DolT delivers IT services and innovative solutions to customer agencies to improve services provided to Illinois residents, DolT offers employees the opportunity to advance their careers, develop new skills and reach their potential, both personally and professionally. DoIT is committed to promoting and preserving a workplace culture that embraces diversity and inclusion. We welcome and value employees with different backgrounds, life experiences and talents. It is the collective sum of our individual differences that provides a broad perspective, leading to greater innovation and achievement. In recruiting for our team, we recognize the unique contributions of each applicant regardless of culture, ethnicity, race, national origin, sex, gender identity and expression, age, religion, disability, and sexual orientation. APPLICATION INSTRUCTIONS Use the "Apply" button at the top right or bottom right of this posting to begin the application process. If you are not already signed in, you will be prompted to do so. State employees should sign in to the career portal for State of Illinois employees - a link is available at the top left of the Illinois.jobs2web.com homepage in the blue ribbon. Non-State employees should log in on the using the "View Profile" link in the top right of the Illinois.jobs2web.com homepage in the blue ribbon. If you have never before signed in, you will be prompted to create an account. If you have questions about how to apply, please see the following resources: State employees: Log in to the career portal for State employees and review the Internal Candidate Application Job Aid Non-State employees: on Illinois.jobs2web.com - click "Application Procedures" in the footer of every page of the website. The main form of communication will be through email. Please check your "junk mail", "spam", or "other" folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses: * donotreply@SIL-P1.ns2cloud.com * systems@SIL-P1.ns2cloud.com