Bringing smiles is what we do at TTEC… for you and the customer. As a Senior Information Security SOC Analyst working remotely in the US, you'll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture. What You'll Do Investigate escalated security alerts and threat hunting leads across a variety of technologies (SIEM, EDR, email security, etc) for both on-prem and cloud environments, collaborating closely with Tier 1 SOC and with Threat Management team * Develop, document, and refine standard operating procedures for investigation and response * Maintain situational awareness of changes to threat landscape, industry trends, and internal operating environment * Perform regular quality assurance reviews of Tier 1 SOC triage and investigative work * Produce regular status reporting and metrics for SOC operations * You'll interact frequently with other members of the Information Security teams, internal IT Operations and Engineering teams, and vendor technical resources. * You'll report to the Security Operations manager. Your role is impactful as it protects TTEC from data loss and security events. During a Typical Day, You'll * Conduct proactive monitoring, investigations, and mitigation of security events * Spend time understanding the environment you're responsible for and engage with various teams to gain further knowledge of the environment(s) * Recognize potential, successful, and unsuccessful intrusion attempts and compromises through review and analysis of relevant event data * Research new and evolving threats with potential to impact the monitored environment What You Bring to the Role * Cloud platform expertise (GCP, AWS, Azure) [must have] * Hands-on SOC experience investigating and responding to security events across two or more of the following: SIEM, EDR, email security, NGFW, cloud platforms, threat intelligence * Strong foundational knowledge of core enterprise information technologies and security principles * Experience developing and documenting processes for others to follow * Strong communication and interpersonal skills * Ability to complete open-ended tasks with limited direction/supervision * Strong analytical skills, attention to detail, and a sense of curiosity What You Can Expect * An annual incentive program * Medical, dental, and vision * Tax-advantaged health care accounts * Financial and income protection benefits * Paid time off (PTO) and wellness time off * Tuition reimbursement and access to thousands of free online courses Visit www.hellottecbenefits.com for more information. Compensation The anticipated range is $80,000-$90,000. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels. About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way. #LI-Remote