Type of Requisition: Regular Clearance Level Must Currently Possess: None Clearance Level Must Be Able to Obtain: None Suitability: Public Trust/Other Required: MBI (T2) Job Family: Software Development Job Qualifications: Skills: Agile Methodology, Contact Center Systems, Conversational AI Certifications: Experience: 1 + years of related experience US Citizenship Required: No Job Description: Deliver simple solutions to complex problems as an Software Developer at GDIT. Here, you'll tailor cutting-edge solutions to the unique requirements of our clients. With a career in application development, you'll make the end user's experience your priority and we'll make your career growth ours. At GDIT, people are our differentiator. As an Software Developer you will help ensure today is safe and tomorrow is smarter. GDIT TSS is looking for an Software Developer to support the implementation of a contact center and cognitive AI platform to serve all GDIT customers with these requirements. The AI practice will reduce the reliance on live agents/technicians within the service desk through innovation. The Software Developer will develop cognitive use case solutions in our AI tools (IPSoft Amelia, Google CCAI) and NICE CXone/AWS Connect. As the software developer, you will work collaboratively with an agile team of developers to implement and integrate the capabilities of the cognitive agent. Provides guidance to all phases of the software development lifecycle. HOW A SOFTWARE DEVELOPER WILL MAKE AN IMPACT: * Analyze user/business needs and functionality to plan and design software systems to meet those needs. * Provides guidance in creating a variety of models and diagrams that show programmers the software code needed for an application. * Provides guidance to all phases of the software updates, refinement, testing, and debugging process to meet business needs. * Provides valued analysis on software project specifications, activities, or status. * Advises on the software or system process for optimal documentation and future maintenance and updates. * Serve as technical lead and mentor for a small team of software engineers * Lead the team in planning and review activities * Work closely with technical leadership and other team leads to drive architecture and design and provide technical decisions for the team in line with architectural goals * Monitor release quality and make recommendations regarding risks and stability of new features WHAT YOU'LL NEED TO SUCCEED: * Technical Training, Certification(s) or Degree, 1+ years of experience * Strong understanding of DevOps and software/application development processes * Experience Formulating and defining system scope and objectives through research and fact-finding to develop or modify moderately complex information systems * Translate software requirements into working and maintainable solutions within the existing application frameworks * Implement the product's lifecycle: Design, development, quality, deployment and maintenance * Continuously contribute to team performance improvement and collaboration * Experience working in an Agile/Scrum development process * Must be US Person that has been a U.S. resident for at least three consecutive years * GSA Public Trust required PREFERRED QUALIFICATIONS: * Experience with Google CCAI or other AI platforms * Experience with NICE CXone or other contact center platform GDIT IS YOUR PLACE: * Full-flex work week to own your priorities at work and at home * 401K with company match * Comprehensive health and wellness packages * Internal mobility team dedicated to helping you own your career * Professional growth opportunities including paid education and certifications * Cutting-edge technology you can learn from * Rest and recharge with paid vacation and holidays The likely salary range for this position is $72,176 - $92,000. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. Scheduled Weekly Hours: 40 Travel Required: Less than 10% Telecommuting Options: Hybrid Work Location: USA LA Bossier City Additional Work Locations: Total Rewards at GDIT: Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most. We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology. We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation's most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real. GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.