Nature of Work The Tax Regional Manager is responsible for the daily operations of a Regional Tax Office. A manager will plan, assign, supervise and coordinate the daily workflow of Revenue Agents. Manage office and field-based workers and ensure that staff are being productive and are providing maximum results for the Tax Division. Interpret and apply state tax laws, rules, and departmental policies and procedures. Answer taxpayer questions and respond to various correspondences from tax professionals, attorneys and Certified Public Accountants. Review and evaluate applications for Offers in Compromises, payment plans and waiver requests. A Tax Regional Manager must be able to exercise independent judgment in recommending and initiating actions necessary to carry out responsibilities delegated by the immediate supervisor. Work collaboratively with other employees both in Compliance and in other divisions to work towards a common goal of collecting delinquent taxes in a fair and efficient manner. Completes Employee Performance Appraisals per our departmental policy and is responsible for the training of new Revenue Agents. Provide prompt, courteous customer service to all customers. Schedule field work logistically to maximize effectiveness and minimize travel expenditures. Work with management to develop innovative ideas to close collection cases in the most efficient manner possible. A Regional Tax Manager will need to be able to review payment plans, manage collection cases, manage bank and wage levies, and make necessary account adjustments. Assist and provide necessary support in the civil seizures of business properties and assets. Provide support to the Executive Enforcement Team whenever necessary. Help implement new technology that the Tax Division implements such as, online appointment schedulers, automated Offer in Compromise systems, automated payment plan portals and new electronic payment options such as recurring payment plans. Performs related work as required. Employment requires a fingerprint-based criminal-background check to be provided at the West Virginia Tax Division's expense. Failing to initiate the process or cooperate with this process, providing false or incomplete information, or discovery of disqualifying information will result in denial of, or dismissal from, employment or denial of transfer irrespective of when discovered. The chosen applicant will also be subject to a tax compliance check. IMPORTANT:Your eligible score will be based on information provided in your application; therefore, make See OTHER INFORMATION for how to apply. sure your application is detailed and complete. You MUST complete ALL parts of the application, including the Work Experience section. ATTENTION:Applicant must verify post high school education by submitting an official transcript or diploma, training or licensure earned pertaining to this position by the closing date of the posting, if not previously verified.If you are claiming Veterans preference, please submit "MEMBER 4" form and/or your VA Letter. Protecting your personal information is our highest priority. If your official transcript, training/licensure, or Veterans documentation contains your Social Security Number and/or birthdate, please redact that information before submitting it with your application. Please attach documents to the application upon submission. This announcement is for one or more specific vacancies and only applies to the location(s) indicated. Your application will remain active for this job for 180 days or until the job is filled. Application for this job does not automatically qualify you for other positions. Be sure to submit your application for each position of interest. To receive an email notice anytime jobs in this or other categories are posted, you may choose to complete aJob Interest Cardfrom the slide-out menu located at the top left of ourJob Opportunitiespage. Minimum Qualifications Training:Bachelor's degree from a regionally accredited four-year college or university. Substitution:Experience as described below may substitute for the required training on a year-for-year basis. Experience:Five (5) years of full-time or equivalent part-time paid experience in tax related accounting or auditing work, collections, or a combination thereof, two (2) years of which must have been in a lead worker, supervisory, or administrative capacity. Substitution: Master's degree in accounting, auditing, business administration, public administration, economic, finance, financial management, or a closely related field may substitute for up to two (2) years, excluding the lead worker, supervisory or administrative capacity requirement. DETAILS OF RELATED EXPERIENCE MUST BE SHOWN IN THE WORK EXPERIENCE SECTION OF YOUR APPLICATION* Other Information HOW TO APPLY: Email applications to TaxCareers@wv.gov Mail to: Tax Commissioner WV State Tax Division P.O. Box 11771 Charleston, WV 25339 Please include posting number TCOM250007 and job title Tax Regional Manager on application. Division of Personnel application can be found onlineHERE (Download the application and save to your computer.)