The Library Assistant I position requires exemplary customer service skills and a commitment to outstanding service. The Chesapeake Public Library (CPL) is seeking individuals with a heart for the community who share our mission to build bridges to discovery through professionalism, collaboration, curiosity, communication, and solution focused service to join our team as a Library Assistant I. CPL prides itself on exemplifying the City of Chesapeake CARES (Courtesy, Attentiveness, Responsiveness, Empowerment, Stewardship) standards to our internal and external customers. The ideal candidate for a library position is someone with a commitment to service who possesses a growth mindset and is looking for a career focused on service to others. Responsibilities of the Library Assistant I include: * Assisting patrons in the library and on the phone with selecting and locating library materials and general library information. * Library Account Maintenance- Issuing library cards to patrons, charging, and discharging library materials. * Receives, inspects, sorts, and processes library materials. * Shelving materials, reading shelves, weeding, emptying book drops, pulling holds, and performing other tasks related to routine collection maintenance. * Assisting with programs and special events. * Instructing patrons on self-checkout equipment and basic computer needs, including printing and faxing. * Collecting daily statistics. * Performing basic computer troubleshooting, including entering help desk tickets, as needed. * Creating and maintaining library displays. * Attending training to stay abreast of technology, programs, databases, services, and procedures. Performs other duties as assigned. Required Qualifications VOCATIONAL/EDUCATIONAL REQUIREMENT: Requires instruction that is sufficient for satisfactory job performance. . EXPERIENCE REQUIREMENT: In addition to satisfying the vocational/education standards, this position requires a minimum of three months of related, full-time equivalent experience in public libraries or customer service-related industry or volunteerism equivalent to 6 months' part-time work experience. SPECIAL CERTIFICATIONS AND LICENSES: Depending on departmental operational requirements, may require valid driver's license and driving record in compliance with the City Driving Standards. SPECIAL REQUIREMENTS: Employees may be expected to work hours in excess of their normally scheduled hours in response to short-term department needs and/or city-wide emergencies. Emergency operations support work and work locations may be outside of normal job duties. Preferred Qualifications The ideal candidate is skilled at delivering excellent customer service; the candidate should enjoy working and assisting customers of all ages and backgrounds. Interested applicants should exhibit computer proficiency.