Position Details Position Information Recruitment/Posting Title Special Events, Technical Services Manager Job Category Staff & Executive - Information Technology Department Digital Classroom Services Overview Rutgers, The State University of New Jersey, is a leading national research university and the State of New Jersey's preeminent, comprehensive public institution of higher education. As one of the largest employers in the State of New Jersey, Rutgers University is committed not only to the students and the State that we serve, but also to the faculty and staff who work on our campuses. For two consecutive years, Rutgers is ranked on Forbes' list of America's Best Large Employers. Rutgers holds #64 of 500 employers and is the #1 New Jersey employer on the publication's 2023 list. Rutgers' commitment to its employees includes maintaining and fostering a safe, diverse, and respectful workplace environment, creating employment opportunities for our nation's military veterans, and ensuring accessibility and accommodation for individuals with disabilities. Posting Summary Rutgers, The State University of New Jersey, is seeking a Special Events, Technical Services Manager for the Digital Classroom Services. Reporting to the Associate Director for Technical Services & Operation in Digital Classroom Services (DCS), the Special Events Technical Services Manager is responsible for overseeing and providing afternoon and evening technical support the general-purpose classrooms (GPCs) located at Rutgers University - New Brunswick campus. Among the key duties of this position are the following: * Coordinates resources for special events held the general-purpose classrooms, providing on-premise support for faculty and end users, managing audio/visual design, installation, upgrades, and repairs. * Works closely with stakeholders to design audio/visual solutions, manage and perform installation, and provide expert level troubleshooting. * Performs repair work and provide back-up support for general purpose classrooms in the evenings when classroom availability is more common. * Works with fellow staff responsible for performing major equipment replacements and repairs in DCS spaces on all four New Brunswick Campuses. * Provides, where necessary, oversight to support staff and occasional direct support to faculty. Position Status Full Time Hours Per Week Daily Work Shift Rotating Work Arrangement FLSA Exempt Grade 04 Position Salary Annual Minimum Salary 68706.00 Annual Mid Range Salary 86914.00 Annual Maximum Salary 105121.00 Standard Hours 37.50 Union Description Admin Assembly (MPSC) Payroll Designation PeopleSoft Benefits Rutgers offers a comprehensive benefit program to eligible employees. For details, please go to http://uhr.rutgers.edu/benefits/benefits-overview. Seniority Unit Terms of Appointment Staff - 12 month Position Pension Eligibility ABP Qualifications Minimum Education and Experience * Bachelor of Arts or Sciences degree; or an equivalent combination of education and/or experience that demonstrates comprehensive knowledge and understanding of the field. * Two years of related experience and knowledge of audio-visual technologies, event support, and computing operating systems. Certifications/Licenses * Use of personal vehicle in order to travel for business demands; a valid driver's license would be required for this position. Required Knowledge, Skills, and Abilities * Well versed in Zoom, Webex and other telepresence platforms * Experienced working with intricate audio/visual systems. * Excellent problem solving, organization, interpersonal, and communication skills and the ability to effectively communicate technical information to a nontechnical audience. * Demonstrable experience supervising staff and working as part of a dynamic team * Possess good written and verbal communication skills * Valid NJ Driver's License. * Audio visual technology, telepresence, and Mac environment knowledge and acumen is important. Preferred Qualifications * 2-3 years of experience in corporate, academic or service industry in similar audio-visual capacity. * Certified Technology Specialist (CTS). * Working applicable experience with Crestron, Extron programming; Mac OS, Extron and BIAMP Programming and familiarity, networking knowledge, customer service experience, and experience working in academia all preferred. Need to understand signal flow processes. Equipment Utilized * Apple Mac minis, Epson laser projectors, document cameras, laptops and portable display devices, USB equipment document cameras, Extron, Altona, Biamp switchers; Shure wireless microphones and installed microphones; Crestron DM hardware and software Cisco codecs, Zoom and Webex conferencing; Vaddio and Aver PTZ cameras, familiar with portable sound systems and audio reinforcement equipment. Physical Demands and Work Environment * Candidate needs to be able to carry 40 lbs. if equipment, be comfortable using a 6' ladder, familiar with safe practices using hand-held electronic tools. * Can be called upon to move tables and chairs in classrooms, assist other staff with larger equipment installations. * Offices are located at the Rutgers Academic Building on College Avenue and Ruth Adams Building on Cook/Douglass campus in New Brunswick, but will be required to work out of numerous buildings and campuses. * Will be required to be a self-starter and work unsupervised. Special Conditions * This position in based out of two locations: the Rutgers Academic Building on the College Avenue campus and the Ruth Adams Building on Cook/Douglass Campuses in New Brunswick, NJ. * The general work schedule is 2:00 PM - 10:00 PM Mondays to Thursdays, and 10:00 AM - 6:00 PM on Fridays. However, there is the expectation the schedule will adjusted to coordinate and support events, including occasional weekend events. * Flexibility of schedule is required to accommodate events and meetings. * Clean Driving Record. Posting Details Posting Number 24ST2115 Posting Open Date 08/30/2024 Special Instructions to Applicants Regional Campus Rutgers University-New Brunswick Home Location Campus College Ave (RU-New Brunswick) City New Brunswick State NJ Location Details Pre-employment Screenings All offers of employment are contingent upon successful completion of all pre-employment screenings. Immunization Requirements Under Policy 100.3.1 Immunization Policy for Covered Individuals, if employment will commence during Flu Season, Rutgers University may require certain prospective employees to provide proof that they are vaccinated against Seasonal Influenza for the current Flu Season, unless the University has granted the individual a medical or religious exemption. Additional infection control and safety policies may apply. Prospective employees should speak with their hiring manager to determine which policies apply to the role or position for which they are applying. Failure to provide proof of vaccination for any required vaccines or obtain a medical or religious exemption from the University will result in rescission of a candidate's offer of employment or disciplinary action up to and including termination. Affirmative Action/Equal Employment Opportunity Statement It is university policy to provide equal employment opportunity to all its employees and applicants for employment regardless of their race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, pregnancy, gender identity or expression, disability status, liability for military service, protected veteran status, affectional or sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law. As an institution, we value diversity of background and opinion, and prohibit discrimination or harassment on the basis of any legally protected class in the areas of hiring, recruitment, promotion, transfer, demotion, training, compensation, pay, fringe benefits, layoff, termination or any other terms and conditions of employment. For additional information please see the Non-Discrimination Statement at the following web address: http://uhr.rutgers.edu/non-discrimination-statement Supplemental Questions Required fields are indicated with an asterisk (*). * * Do you have a bachelor of arts or sciences degree; or an equivalent combination of education and/or experience that demonstrates comprehensive knowledge and understanding of the field? * Yes * No * * Do you have two years of related experience and knowledge of audio-visual technologies, event support, and computing operating systems? * Yes * No Applicant Documents Required Documents * Resume/CV * Cover Letter/Letter of Application Optional Documents * List of Professional References (contact Info)