Job Title: SVP of Operations Department: Bank Administration Reports To: Chief Executive Officer FLSA Status: Exempt Salary Grade: 23 Starting Salary: $142,500.00 - $150,000.00 DOE SUMMARY Are you a motivated and high performing individual who has strong people and organizational skills, and a desire to work at a local business dedicated to meeting the financial needs of its customers, validating the investment of its shareholders, and investing its time, money, and expertise to support worthy causes throughout Lake and Mendocino Counties? Savings Bank of Mendocino County has proudly been serving the needs of our communities since 1903 and is seeking a qualified professional for the role of Senior Vice President of Operations. This is an in-person position that requires a physical presence on-site, there is not an option for remote work. In line with the Bank's Vision and Mission, this individual is responsible for all back office operational functions. This position includes oversight responsibility for the Electronic Banking Department, the Training Department, the Security Officer and Customer Support including the Call Center. The SVP of Operations will be responsible for evaluating operational processes and procedures to make them more efficient. The ideal candidate has extensive knowledge of back office operational functions in a financial institution, a strong managerial background and experience in a variety of operational areas specific to banking. A successful person in this role has excellent leadership skills, a high EQ, is personable, organized and has strong time management skills. SBMC is excited to add to our team of individuals seeking to fulfill the Banks vision of Investing in the future as your local independent bank, committed to the prosperity of our communities, employees and shareholders. ESSENTIAL JOB FUNCTIONS & RESPONSIBILITIES To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Oversight of the Electronic Banking Department which includes ACH and debit card services, merchant bankcard, online banking, bill pay, mobile deposit, and wire transfers. * Oversight of Customer Support and the Call Center which includes legal process, escheatment, check review, online deposit account opening review, mail processing, etc. * Oversight of the Training Department which includes designing and implementing training and development programs for all Bank employees, documentation and publishing of policies, procedures, job aids and training materials. * Supervision of the Security Officer who is responsible for fraud prevention practices, the protection of Bank assets and physical property. This person also acts as a liaison with law enforcement, maintains appropriate security and surveillance equipment, investigates and reports on fraud cases and trends. * Review of operations in all departments under supervision to understand workflow, processes and procedures. Implement changes to make operational areas more efficient and effective. * Recruit, manage and develop staff in areas of responsibility, providing appropriate training, development and coaching as needed. * Promote the five practices of the The Leadership Challenge; Model the Way, Inspire a Shared Vision, Challenge the Process, Enable Others to Act and Encourage the Heart. * Adhere to the Banks established Principles & Professional Standards. * Committee membership: * Senior Leadership Team * Compliance * Business Continuity Planning MINIMUM QUALIFICATIONS * High School Diploma or General Education Degree (GED). * Minimum of 10 years in supervisory and management positions specifically related to back-office bank operations. * Demonstrated track record of success in bank operational roles with increasing levels of responsibility. * Excellent communication skills, both written and verbal. * Previous experience using Windows-based computers and Microsoft Office Suite. PREFERENCES * BS/BA degree in a field related to the position from an accredited college or university. * Working knowledge of FIS Horizon core. * Bilingual skills JOB COMPETENCIES * Adaptability: Adapt positively to change; effectively handle delays and unexpected events with a positive attitude. * Responsibility and Accountability: Accept responsibility for own work product, actions and outcomes; resolve issues, make suggestions for improvement and ensure follow-up. * Professionalism: Exhibit a professional manner is dealing with others; work to develop and maintain cooperative and positive working relationships; represent the Bank in a positive manner; maintain credibility with others. * Planning & Organization: Prioritize, organize, and plan work; use time efficiently; and achieve results within established time frames. Be respectful of others time and be conscientious about assignments and deadlines. POSITION BENEFITS * Competitive, market-based pay * Comprehensive insurance benefits package including medical, dental, vision and more * 401(k) plan with maximum 6% employer match * Profit Sharing plan * Bonus plan * Generous paid time off plans * Employee Health and Wellness program * Community volunteer opportunities * Career development and training opportunities EQUAL EMPLOYMENT OPPORTUNITY Savings Bank of Mendocino County is an Equal Opportunity Employer and employment selections are based on merit, qualifications and abilities. Savings Bank of Mendocino County will consider all qualified applicants for employment and does not discriminate in employment opportunities or practices on the basis of: age, race, religion, color, sex, national origin, sexual orientation, gender identity, protected veteran, disability, or any other status protected by law. PHYSICAL & MENTAL DEMANDS The physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position is set in a quiet, office environment. The position is generally regarded as light work. Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to lift, carry, push, pull or otherwise move objects, including the human body. While performing the duties of this job, the employee may be required to alternately stand, walk, sit, reach with arms, talk or hear and use hands to write, type, and handle or feel objects, tools or controls. The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading. Some driving may be required. Employee must possess the ability to read, write, perform basic math functions, understand basic communication and instructions, carry out instructions, complete basic problem-solving and analyzing of information, and make independent decisions within scope of responsibility. A post-offer physical is not required for this position.