TITLE: Gift Shop AAM REPORTS TO: Gift Shop Manager, General Manager FLSA CLASS: Hourly Non-Exempt The job duties described below are intended to describe the general nature and level of work being performed by people assigned to this job classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of this position. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Description of the Position: This position's primary duty is to effectively assist the manager in managing all gift shop operations. This includes ensuring that staff members are helping customers, and that all staff is on task with projects and taking breaks on time and adhering to policies and procedures. Duties include but are not limited to: ordering and effectively merchandizing the gift shop; inventory management and merchandising which will include back stock flow and daily merchandising; freight and stocking; using a POS system; and opening and closing duties. In addition, the Gift Shop AAM will keep up on general maintenance and cleanliness of the stock room, floor, espresso bar, and merchandise, as well as assisting in the operation of the gift shop and training of employees. Excellent communication skills are essential. The Gift Shop AAM will be expected to comply with and enforce all McMenamins, Anderson School and departmental policies and procedures as well as communicate with the Gift Shop manager. The Gift Shop AAM must remain professional and positive while setting an example for other staff members. Being a Gift Shop AAM can be hard physical work and requires mental agility and the ability to effectively multitask in a fast paced and deadline-oriented environment. The Gift Shop AAM must have the ability to work well independently and as a member of a team. Each employee will be expected to perform their job in a safe manner and report any safety concerns to Management. All McMenamins employees will also be expected to keep current on all company events, history, and products. Other duties as assigned by the Manager. Requirements of the Job: * Customer service and retail experience required * Accurate and consistent communication with manager and other department manager * Computer and internet skills * Superior organizational skills * Prior ordering and merchandising experience preferred * Inventory and checking in merchandise, processing, receiving products from vendors * Management of vendors regarding wrong orders, broken products and shipping orders * Experience with making coffee and specialty espresso drinks Essential Functions of the Job: * Effectively manage employees in a positive, professional manner * Fine hand manipulation including frequent repetitive use of hands, opening items in jars and plastic tubs * Repetitive movements including bending, pushing, pulling, twisting and stooping * Ability to work weekends and holidays * Ability to climb stairs and/or ladders as needed * Communicate clearly and be positive, polite, and cooperative with co-workers, managers, vendors, and customers * Ability to remain calm and focused in a high volume, deadline oriented work environment * Must have a value for diversity and the ability to work with individuals from different backgrounds * Accurately count and handle cash and credit card transactions * Manage multiple tasks effectively * Work with very little supervision in a sometimes stressful deadline oriented environment. Most importantly, this job requires a positive attitude, a value for diversity, and a commitment to excellent customer service. Each employee is expected to come to work ready to have fun and be a positive force. YOU MUST BE ABLE TO PERFORM THE ESSENTIAL FUNCTIONS OF THIS JOB WITH OR WITHOUT REASONABLE ACCOMMODATION - EOE