For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer. Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations. If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer! Crypto.com Arena has an unrivaled reputation for excellence, having established itself as one of the world's busiest and most successful venues in the world. As the home of three professional sports franchises - the NBA's Los Angeles Lakers, the NHL's LA Kings and the WNBA's Los Angeles Sparks - Crypto.com Arena has proven to be a home court advantage for the local teams. The AEG owned and operated arena continues to distinguish itself as the host of major, high-profile events of national and international distinction including the 2004, 2011 & 2018 NBA All-Star Games, 2002 & 2017 NHL All-Star Games, 2000 Democratic National Convention, 2009 World Figure Skating Championships and 21 GRAMMY Awards shows.    For a quarter of a century, Crypto.com Arena has been marked with performances and special events that brought international stature to the downtown Los Angeles venue including concerts headlined by Taylor Swift, Drake, Beyoncé, Prince, U2, Paul McCartney, Garth Brooks, Usher, Jay-Z, Keith Urban, Roger Waters, Britney Spears, Katy Perry, Ed Sheeran, Kendrick Lamar, Michael Bublé, Carrie Underwood and Justin Timberlake, as well as world championship boxing, family shows and other live events.    Crypto.com Arena is not only a great venue for sports and entertainment, but it also holds a special place in the hearts of the local community. The arena has witnessed many historic moments, unforgettable performances, and become an iconic landmark in the region for the most popular and important events.  Job Summary: The Sr Technology Specialist will be the lead operational team member in the venue technology team and will provide support to our business users, tenants, clients and events. This position requires a strong work ethic and the ability to work well while analyzing and prioritizing multiple requests and solving problematic technical issues to achieve resolution. This position supports the Crypto.com Arena, Peacock Theater and LA LIVE Campus. Essential Functions: * Demonstrates a high degree of strong communication skills, customer service, technical expertise, sense of urgency and responsiveness and being the main point of escalation for persistent and problematic technical issues. * Show high level ability to analyze and evaluate technical documents, contracts, quotes and to provide feedback and recommendations as needed. * Demonstrates the ability to manage multiple and significantly complex projects, plan, and deliver through the required project stages. Demonstrate initiative by going above and beyond to complete projects successfully in a timely manner. * Monitor assigned Service Desk requests within ServiceNow and to ensure all issues are accurately logged, completed on time and documented according to relevant processes. * Liaise with customers and internal staff to deliver and account for technology requirements for events as and when requested by the Senior Director of Technology. * Attend internal and external meetings and to have the ability to communicate effectively, provide updates on projects, provide technical recommendations, and create presentations and technical documentation as needed. Develop technical relationships with key supplies and business partners. * Work consistently with business leaders to gather and understand technology requirements for projects and business applications and to show professional maturity when representing AEG Global Technology in business discussions. * Understand the long-term business objectives and suggest technical strategies to meet those objectives, introducing innovation to business processes through technology. * Maintain system documentation and configuration data for operating, regulatory, and enforcement of all information security protocols. Proficient in writing reports and to present progress to the senior management team. * Be proactive and aim to resolve problems at the earliest opportunity and have the patience and ability to provide guidance, support and training to other team members as needed. * Demonstrate the ability to work independently as well as collaborate with teams, provide input and feedback in a helpful manner. * Undertake any other relevant duties or reasonable request as requested by any member of the senior management team. Required Qualifications: * A minimum education level of:  BA/BS Degree (4-year) in Business, Computer Science or related field * A minimum of 4-6 years of related work experience. * Experience with core Microsoft technologies: Windows, Active Directory, Azure, Office 365, Teams, and SharePoint. * Experience in System Engineering, Network Support, SaaS/IaaS, Virtualization. * Experience in network technologies including understanding TCP/IP, DNS, DHCP, VLANS, be able to troubleshoot network and internet connectivity issues, and be able to make network cables, use crimp tools, etc. * Working knowledge of current Windows desktop operating systems (Windows 10 and Windows 11) and supporting and installing applications on these platforms. * Working knowledge of VMware, SaaS and IaaS infrastructures. * Knowledge of industry best practices, designing and implementing systems and infrastructure in a secure and pragmatic way. * Knowledge in user experience when designing systems; ensuring that infrastructure is designed with the user in mind and provided with the most secure and easy to use interactions and systems. * Must be able to document with high standards, including configuration documentation for supported systems, standard operational procedures and request for change and service incident documentation. * Must be able to work in a fast-paced environment with ability to multi-task. * Must be able to effectively communicate and interact with staff, managers, clients and vendors. * Must have professional demeanor with a 'can do' attitude. * Must be a team player. * Must be able to work evenings, weekends, holidays, as scheduled/needed. Preferred Qualifications: * Cisco Certified Network Associate (CCNA) * Previous experience working in a similar facility environment. Pay Scale: $125,000 AEG reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside his/her normal description. AEG is committed to developing a diverse workforce reflective of the marketplace and the communities in which we do business. We believe a diverse workforce is not merely an advantage; it is mandatory for any company to be successful in today's business climate. Anschutz Entertainment Group is an equal opportunity employer and will not discriminate against any individual, employee, or application for employment on the basis of race, color, marital status, religion, age, sex, sexual orientation, national origin, handicap, or any other legally protected status recognized by federal, state or local law. This Employer is subject to the Fair Chance Initiative for Hiring Ordinance (FCIHO) (LAMC 189.00)