The Overseas Humanitarian Assistance Shared Information System (OHASIS) provides stakeholders of DoD Humanitarian Assistance (HA) programs, including embassy staff, the Combatant Commands, the Defense Security Cooperation Agency (DSCA), and a broad range of Department of Defense and interagency partners, the capability to manage, support, and visualize Overseas Humanitarian, Disaster, and Civic Aid (OHDACA) funded projects on a web-based map display, in addition to automating report generation, providing tools to coordinate with Interagency and partner nation stakeholders, and perform a variety of analyses. The position supports two roles on the OHASIS program: (1) support application development and maintenance of OHASIS, approximately 65%, (2) provide helpdesk support for the OHASIS users, approximately 35%. In the development role, you will assist the software development team with the software development life cycle OHASIS from processing customer requirements, design, development, testing, troubleshooting, and debugging of OHASIS. The duties include software requirements analysis, development of software products and tools used for design, development and maintenance of infrastructure, and platforms used within OHASIS. The Helpdesk role will serve as the first point of contact for OHASIS users experiencing technical difficulties. This role involves troubleshooting, diagnosing, and resolving technical issues related to the usage of the OHASIS system. The ideal candidate is customer-focused, possesses strong problem-solving skills, and can communicate effectively with both technical and non-technical users. This is a Remote position that will require the qualified candidate to be located within the US. Primary Responsibilities * Development (65%) * Assist the OHASIS development teams with a variety of responsibilities that contribute to the development and maintenance OHASIS. * Process and analyze customer requirements. * Research, document, and troubleshoot bugs with OHASIS. Coordinate and collaborate with the development team on all bugfixes and enhancements. * Development code: writing, testing, and maintaining the current code base. * Develop testing and debugging capabilities. * Maintain and develop the OHASIS user and technical manuals. * Helpdesk (35%) * Technical Support: * Respond promptly to incoming queries via phone or email. * Provide step-by-step instructions to OHASIS users, helping them resolve issues. * Escalate complex issues to higher-level to OHASIS PM and development team. * Incident Management: * Log all support requests and incidents in a tracking system. * Maintain detailed records of user interactions, issues, and resolutions. * Follow up with users to ensure issues are fully resolved and provide ongoing support as needed. * Identify patterns or recurring issues and report them to the OHASIS PM and development team for further investigation. * User Training and Documentation: * Provide basic training to OHASIS users on system functionalities. * Develop and update OHASIS help guides, FAQs, and other documentation to assist users. Required Qualifications * Must be a US citizen with an active Secret Clearance. * Bachelor's degree in Computer Science, Information Technology, or a related field and 2 to 4 years' experience; or a Master's degree and less than 2 years' experience; 4 additional years of related experience will be considered in lieu of a Bachelor's degree. * Basic understanding of networking concepts, internet protocols, and web-based applications. * Basic understanding of software development lifecycle. * Excellent verbal and written communication skills. * Ability to explain technical issues to non-technical users. Preferred Qualifications * Experience with OHASIS is preferred * Proficiency with .NET framework and SQL Server is essential, along with a solid understanding of HTML/CSS. * Strong problem-solving skills and attention to detail. * Excellent communication and collaboration abilities. * Commitment to continuous learning and professional development. Original Posting Date: 2024-09-06 While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above. Pay Range: Pay Range $65,000.00 - $117,500.00 The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.