Introduction Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our clients and claimants, offering you the opportunity to join a team where your skills and dedication can truly make a difference. GUIDE. GUARD. GO BEYOND. We believe that every candidate brings something special to the table, including you! So, even if you feel that you're close but not an exact match, we encourage you to apply. Overview Exciting new opportunity for a Quality Assurance Director located in Issaquah, Washington, for a dedicated client. The candidate must be able to work a hybrid schedule. Ideal candidates will have a background in General Liability (GL), Bodily Injury (BI), premises liability, and/or product liability. How you'll make an impact * Manages compliance and quality functions whose mission is to provide assistance to Field Operations and Account Management in order to exceed our client's claim handling expectations. * Collaborates internally and externally to develop strategic plans for assigned client's customized requirements. * Proactively identifies areas for development, conducts training and education and develops special projects to assist the Field with improved performance. * Plans, conducts and manages assignments demonstrating a comprehensive knowledge of claim handling requirements. * Develops project plans, collects and analyzes data, and presents resulting findings and recommendations. * Plans, coordinates and directs training and staff development programs for the client. * Conducts needs analysis studies and confers with leadership to determine training needs. * Formulates audit and training policies, programs, and schedules, based on knowledge of identified client needs, company production processes, business systems, or changes in products, procedures or services. * Organizes and develops training manuals, reference library and other educational materials. * Develops special projects designed to increase efficiency and overall claims handling performance. * Responsible for special projects. * Proven track record in handling and supervising * General Liability claims with an emphasis on Premises Liability matters. * Interprets internal or external business issues and recommends solutions/best practices. * Serves as senior subject matter expert associated with content, processes, and procedures. #LI-SD1 About You Required: Bachelors degree and a minimum of 6 years claims experience. Strong analytical and technical skills; Solid working knowledge of claims handling best practices. Working knowledge of Word, Excel, Adobe Professional, and Power Point. Preferred: Knowledge of accepted industry standards and practices. Solid understanding of insurance companies, third party administrators and the insurance brokerage business. Computer knowledge with related claims and business software experience. Behaviors: Strong analytical and organizational skills.� Excellent interpersonal, written and verbal communication skills.� Capability to interpret customer needs and handle to conclusion.� Ability to work independently and establish priorities. Compensation and benefits On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you'll get, depending on your job level these benefits may improve: * Medical/dental/vision plans, which start from day one! * Life and accident insurance * 401(K) and Roth options * Tax-advantaged accounts (HSA, FSA) * Educational expense reimbursement * Paid parental leave Other benefits include: * Digital mental health services (Talkspace) * Flexible work hours (availability varies by office and job function) * Training programs * Gallagher Thrive program - elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing * Charitable matching gift program * And more... We value inclusion and diversity Click Here to review our U.S. Eligibility Requirements Inclusion and diversity (I&D) is a core part of our business, and it's embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees' diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as "protected characteristics") by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.