* Understanding of IT infrastructure * Ability to understand basic network infrastructure * Good understanding of Microsoft Windows OS family * Ability to troubleshoot desktop, laptops, printers, WiFi and Audio / Video and conferencing devices * End User Computing device lifecycle management * Knowledge of image deployment on desktop and laptops using various tools like SCCM, MDT, Ghost, etc. * Experience of working on application deployment tools such as SCCM and Intune * Good understanding of desktop and laptop configuration (L2 and above) * Basic understanding of network devices like cisco switch, routers and Wireless Access Points. * Understanding of VPN setup * Experience of working with different vendors * Knowledge of MS Office and other standard software * Excellent Communication skills Salary Range $50,000-$55,000 a year