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Job Title: Visitor Experience Assistant Events Manager Department: Wexner Center for Arts | Ticket Services Mission Statement The Wexner Center for the Arts is The Ohio State University's multidisciplinary laboratory for contemporary art and culture. Through exhibitions, performances, screenings, educational programs, artist residencies, and publications the Wex serves as a vital forum where artists test ideas and where diverse audiences engage the art and issues of our time. In its programs, the Wex balances a commitment to experimentation with a critical appreciation of the past. Our work affirms the university's pursuit of civic participation, freedom of expression, and robust dialogue. Detailed Position Description The Assistant Events Manager demonstrates best-in-class standards to plan and execute WCA events and enhancements in all programming areas: Advancement, Exhibitions, Film and Video, Learning and Public Practice, and Performing Arts. Under the supervision of the Events Manager, the Assistant Events Manager acts as the primary contact on the Events Team for Advancement events, providing recommendations and planning guidance for event timelines, resource procurement, catering, staffing support, and event execution. Supports all programmatic areas based on an assigned portfolio of events, including internal WCA programming and external rentals. The Assistant Events Manager will supervise Event Coordinators, Part-time Staff, and Volunteers. Assistant Events Manager will partner with all WCA programmatic, support-unit, and events colleagues to plan and executed events consistent with WCA's standards of excellence, with a generous spirit, passion, strong customer service skills, and a collaborative working style. The Assistant Events Manager will provide life-cycle event management planning from event ideation, to planning, securing vendors, advising the event "home unit" on standards and providing input, insights, and ideas for a successful event, schedule staff and volunteers, ensure proper event setup, tear down, and then evaluate event success, all while aligning with all university policies and stewarding requisite transactions. Assistant Events Manager will assign duties and event portfolio to Event Coordinators, volunteers, and part-time staff for optimal efficiency and executional excellence. As the Assistant Events Manager and a leader in the Visitor Experience Event's Team, the successful candidate will be able to function with autonomy and expertise to properly steward a large and diverse portfolio of WCA and external events. The successful candidate will be able to pivot easily from casual events to highly professional "black tie" donor affairs, providing exceptional experiences for all patrons, employees, and guests. Successful candidate will have experience and knowledge in executing fundraising events, such as galas, and all aspects of such notable events. May work in consultation with Events Manager and Mershon Facility Manager to steward external clients and customers, secure business, provide quotes and estimates, and provide insight into operational considerations for large, external rentals (national tours, promoters, etc.) As a member of the Wexner Center for the Arts' Visitor Experience team (Visitor & Ticketing Services, House Management, Facility Rentals & Events, Store, Accessibility), the Assistant Events Manager is responsible for leading the implementation of a positive experience for all WCA visitors, consistent with the institution's mission & brand. Works directly with Events Manager to anticipate and resolve potential problems during events, and elevate issues to Director of Visitor Experience, Security, and Wex leadership when necessary. Collaborates with programming teams to plan, manage and supervise front of house activities as they relate to audiences; Lead recruitment efforts, and training and onboarding sessions for Part-Time Staff and Volunteers; Provides input to all departments in a consultatory relationship regarding Visitor Experience protocols and standards. The Assistant Events Manager will have a minimum of four (4) years of relevant experience with 4-8 years desired. Desired Qualifications Bachelor's degree, or an equivalent combination of education and experience in visitor service or other equivalents required; excellent verbal and written communication skills, excellent interpersonal skills, and ability to remain focused under pressure required; working knowledge of MS Word, Excel, Outlook required; sustained physical activity, such as pushing carts, set-up, remaining standing on feet for extended periods, walking up stairs and inclined ramps required; lifting up to 50 lbs. required; valid US driver license required. Experience in large-scale performing arts management and volunteer program management experience desired; event management experience or a desire to learn desired; mentoring experience desired; basic knowledge of the language and terms of the performing, media, and/or visual arts strongly desired. Supervises 2 full-time Event Coordinators; 50-100 Intermittent Part-time Staff and 15-25 Volunteers, with additional intermittent part-time staff members and volunteers assigned to Event Coordinators and/or Events Manager. Minimum Education Required Bachelor's degree in a related field, or equivalent combination of education and experience. Required Qualifications Bachelor's degree or equivalent experience. 4 years of relevant experience required. 4-8 years of relevant experience preferred Additional Information Use of personal vehicle may be required (mileage reimbursed); work hours vary and include evenings, weekends, and possible holidays. Full-time schedule is 40 hours per week. Must be flexible to work evenings, weekends, and possible holidays as needed; use of personal vehicle may be required (mileage reimbursed). Successful completion of background check prior to start date required. Additional Information: The target hiring range for this job profile is $ 43,900-$57,750 The actual salary paid to an individual will vary based on multiple factors, including but not limited to, education, years of experience, internal equity, etc. Function - Sales and Customer Service Sub Function - Event Services Band - Individual Contributor - Specialized Level - S3 Location: Wexner Center for the Arts (0386) Position Type: Regular Scheduled Hours: 40 Shift: First Shift Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process. Thank you for your interest in positions at The Ohio State University and Wexner Medical Center. Once you have applied, the most updated information on the status of your application can be found by visiting the Candidate Home section of this site. Please view your submitted applications by logging in and reviewing your status. For answers to additional questions please review the frequently asked questions. The Ohio State University is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, disability, ethnicity, gender identity or expression, genetic information, HIV/AIDS status, military status, national origin, race, religion, sex, gender, sexual orientation, pregnancy, protected veteran status, or any other basis under the law. Applicants are encouraged to complete and submit the Equal Employment Identification form.