THE POSITION The State Employees' Retirement System strongly supports our members' and Pennsylvania citizens' right-to-know, in detail, how their government conducts business on their behalf. As the agency's Open Records Officer, it is your responsibility to manage this program in compliance with Pennsylvania law. You also play a critical role in agency business, having responsibility for tracking and analyzing legislative bills and providing constituent services through liaising between SERS and the General Assembly. If this career opportunity aligns with your experience, we invite you to apply. DESCRIPTION OF WORK This position is responsible for monitoring, assessing, analyzing, and informing agency leaders about General Assembly activities and policy proposals related to retirement, pension, human resources, and government administration issues. The position provides constituent services through developing and maintaining professional relationships with members of the General Assembly and other government officials and by responding to requests for information. Additionally, the position serves as the agency's Open Records Officer, managing all aspects of the agency's Right-to-Know Law program. Interested in learning more? Additional details regarding this position can be found in the position description. ABOUT SERS: Established in 1923, SERS is one of the nation's oldest retirement plans for public employees and manages the pension benefits of nearly 240,000 employees and retirees for 98 public sector employers. In 2023, SERS paid about $3.9 billion in benefits and managed $36.4 billion in assets. A wealth of information is available at www.SERS.pa.gov. Our mission is to prepare our members and participants to achieve financial security in retirement. We achieve this through focusing on our mission, acting ethically and with integrity, empowering our members, embracing innovation, fostering life work balance, modeling an inclusive and respectful workplace, valuing and developing team members, collaborating, and finding joy in our work. SERS is an equal opportunity employer and welcomes all qualified individuals to our team. We are committed to an inclusive and respectful work environment that fosters personal and professional growth, embraces the contributions of all team members, and values diversity in people, ideas, and experiences to achieve our highest potential. Work Schedule and Additional Information: * Full-time employment, 37.5-hour work week. * A work schedule beginning and ending between 7:30 AM - 5:00 PM, Monday through Friday, inclusive, with a half-hour or one-hour meal period will be considered, dependent on operational requirements. The requested schedule may not start later than 8:30 AM or end prior to 4:00 PM. * Telework: You may have the opportunity to work from home (telework) part-time, (hybrid telework schedule) up to 3 days a week depending on operational needs and progress in learning assigned tasks. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. Otherwise, you must work on-site at the work location specified in this job posting. * Salary: In some cases, the starting salary may be non-negotiable. * You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices. * This position is located in Dauphin County, Harrisburg, Pennsylvania. SERS will not pay for relocation, housing, or travel expenses. All applicants must be willing to work in and commute to the Harrisburg, PA location when on-site work is required. REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY QUALIFICATIONS Minimum Experience and Training Requirements: * Three years of varied and broad governmental experience, including one year of work directly related to legislative analysis; or * An equivalent combination of experience and training. Additional Requirements: * You must have relevant job knowledge. * You must have excellent customer service skills. * You must have strong organizational skills. * You must have competence in problem solving. * You must have superb interpersonal skills and a teamwork mindset. * You must be able to perform essential job functions. Preferred Qualifications (not required): * Experience in Constituent Services. * Experience with the Right-to-Know Law / Freedom of Information Act. * Experience working for a Public Pension System. * Experience with legislative analysis. How to Apply: * You must attach a cover letter and resume to your application for review by the hiring manager. However, the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education). * If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable. * Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted. * Failure to comply with the above application requirements may eliminate you from consideration for this position. Veterans: * Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional%20Info/Pages/default.aspx and click the Veterans' Preference tab or contact us at ra-cs-vetpreference@pa.gov. Telecommunications Relay Service (TRS): * 711 (hearing and speech disabilities or other individuals). If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date. The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply. Learn more about our Total Rewards by watching this short video! Health & Wellness We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.* Compensation & Financial Planning We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options. Work/Life Balance We know there's more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.* Values and Culture We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving. Employee Perks Sometimes, it is the little "extras" that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships. For more information on all of these Total Rewards benefits, please visit www.employment.pa.gov and click on the benefits box. * Eligibility rules apply. 01 How much full-time varied and broad governmental experience do you possess? * 3 years or more * 2 but less than 3 years * 1 but less than 2 years * Less than 1 year * None 02 If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below. 03 Do you have one of more years of full-time varied and broad governmental experience related to legislative analysis? * Yes * No 04 If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below. 05 How much college coursework have you completed in public political science, history, government, public policy, public administration, business, or economics? If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted. If your education was acquired outside of the United States, you must also upload a copy of your foreign credential evaluation. For more information on foreign education credentials, please visit https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx#q3 and click on Other Information. * A conferred Bachelor's degree * A conferred Associate's degree * 120 but less than 90 credits * 90 but less than 120 credits * 60 but less than 90 credits * 30 but less than 60 credits * Less than 30 credits * None 06 Additional Requirement- Have you attached your resume? This is required. * Yes * No 07 Additional Requirement- Have you attached your cover letter? This is required. * Yes * No 08 Preferred Criteria- How many years of constituent services experience do you have? Constituent Services is working with legislative staff to identify and solve constituent concerns. * 3 or more years * 2 years to less than 3 years * 1 year to less than 2 years * 1 day to less than 1 year * None 09 Preferred Criteria- How many years of Pennsylvania Right-to-Know Law (RTKL) or Freedom of Information Act (FOIA) experience do you have? * 3 or more years * 2 years to less than 3 years * 1 year to less than 2 years * 1 day to less than 1 year * None 10 Preferred Criteria- What is your Right-to-Know Law (RTKL) or Freedom of Information Act (FOIA) experience? Check all that apply. * Interpreting the law * Compiling responsive records * Drafting responses * Logging and tracking requests * None 11 Preferred Criteria- How many years of experience do you have working for a public pension system? * 3 or more years * 2 years to less than 3 years * 1 year to less than 2 years * 1 day to less than 1 year * None 12 Preferred Criteria- What is your legislative analysis experience? Check all that apply. * Analyzing proposed or enacted legislation (e.g., assess cost, program implications, etc.) * Drafting bills * Tracking bills * Maintaining communications with members of the legislature and their staff * None 13 Preferred Criteria- How did you first learn about this opportunity? Required Question Agency Commonwealth of Pennsylvania Address 613 North Street Harrisburg, Pennsylvania, 17120 Website http://www.employment.pa.gov