A beloved hotel with an enviable oceanfront location is now even better, following a $50 million renovation. Our newly redesigned Loews Miami Beach Hotel includes all-new touchpoints throughout the property. Welcome to a South Beach Icon, Reimagined. Job Specific * Oversees the safe and efficient flow of traffic at the Hotel entrance area * Ensures that courteous, prompt and consistent luggage assistance is provided to guests in accordance with all Loews Hotels Star Service standards * Completely familiar with all Hotel facilities, room types and operating hours * Completely familiar with Hotel emergency procedures and assists Security with Code Red situations * Maintains proper staffing levels at all times for Bell Service, based on arrival and departure figures and taking into consideration productivity calculations * Provides Hotel information and travel directions to Hotel guests * Maintains cleanliness of Hotel front entrance area and lobby, contacting Housekeeping for major cleaning tasks * Assist guests with transportation needs * Is alert to guest who appears to be intoxicated and intends to drive a vehicle - notifies Security * Offers the storage of guest luggage * Maintains adherence to Guest Services key control and security procedures * Trains and monitors the performance of Bellpersons, including posting when guest assistance is not required * Provides up to date information to Bell staff regarding Hotel operating hours, groups in house and travel directions * Ensures that accurate Hotel information and travel directions are given to guests * Organizes and coordinates group bag pulls, ensuring proper recording and payment to participating Bellpersons and Door Attendants side by side with Door Captain * Maintains a good working relationship with all Hotel departments, with special emphasis on Front Desk, Valet, Concierge, Sales and Housekeeping * Makes daily assignments of Handhelds and ensures utilization of Handhelds * Ensures maintenance of equipment including Handhelds, bellcarts etc. * Addresses guests by name * Answers telephone in accordance with Loews Hotels Star Service Standards * Ensures delivery of items and packages to guestrooms and meeting rooms * Coordinates curbside check-in process with other Guest Services areas of operation * Ensures guests identified for "curbside check-in" are welcomed and registered utilizing handheld technology * Ensures a seamless arrival for all guests * Closely coordinates group arrivals with Door Captain * Reads and initials all entries in Front Desk Log Book and all information on Front Desk Bulletin Board * Reads Group Profiles and Banquet Event information on a daily basis * Maintains the cleanliness and excellent condition of equipment and work area * Other duties as assigned General * Promotes and applies teamwork skills at all times * Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance * Is polite, friendly, and helpful to guests, management and fellow employees * Executes emergency procedures in accordance with hotel standards * Complies with required safety regulations and procedures * Attends required hotel meetings and training sessions * Maintains cleanliness and excellent condition of equipment and work area * Complies with hotel standards, policies and rules * Recycles whenever possible * Remains current with hotel information and changes * Complies with hotel uniform and grooming standards Qualifications * Excellent communication skills - oral and written * Minimum one year experience as a Bell or Door Attendant * High School Diploma * Knowledge of the local area, roadways and services * Ability to lift up to 75 pounds and push a cart weighing up to 150 pounds * Strong leadership abilities * Able to work a flexible schedule, including weekends and holidays