Description Definition Under direction, performs systems analytical duties by researching and evaluating current business functions with new and existing information systems, including Enterprise Resource Planning (ERP) systems; develops design specifications for data structures, queries, reports, workflows, interfaces, and processes; designs and builds database structures; tests systems, upgrades, and patches and creates test data; troubleshoots information system problems; participates in developing and implementing user software related to ERPs systems and third-party applications; and performs other related duties as assigned. Supervision Works under the direct supervision of the department manager. Does not directly or indirectly supervise other employees but may provide work direction to lower-level employees, temporary employees, and/or student workers. WORK SCHEDULE 40 Hours/Week, 12 Months/Year Monday-Friday: 8:00 am - 4:30 pm Position is open until filled. First Review Date: August 20,2024. Applications received after the first review date may or may not be advanced in the process for further consideration. Examples of Duties ESSENTIAL DUTIES AND RESPONSIBILITIES: The following duties and responsibilities are typical of those performed in this classification. * Performs systems analytical duties by researching and evaluating current business functions with new and existing information systems, including ERP systems. * Develops design specifications for data structures, queries, reports, workflows, interfaces, and processes. * Designs and builds database structures, including tables and relationships between fields based on design specifications to ensure data integrity; develops and programs data-sharing interfaces between applications to maintain data integrity across systems; creates, maintains, and schedules processes, procedures, and triggers to update and manipulate data. * Tests systems, upgrades, and patches and creates test data; works with end-users to develop and implement test plans and scripts; reviews the results and makes appropriate revisions to eliminate errors and/or enhance system performance. * Analyzes and troubleshoots information system and application problems; may recommend and assist in the implementation of user solutions for software applications. * Writes and maintains technical documentation detailing system workflows, data structures, interfaces, processes, procedures, forms, and reports; designs and builds forms, reports, views, and graphical user interfaces (GUIs) based on business needs and reporting requirements. * Maintains programs by reviewing audit logs, confirming regularly scheduled operations, and troubleshooting and correcting code as necessary. * Provides technical support and training to information technology support staff and end-users, resolving problems and advising on system and application operations and functionality. * Compiles, creates, prepares, and submits periodic reports for users and management; extracts data from ERPs and other application. * Participates in developing and implementing user software related to ERP systems and third-party applications. * Assists in ensuring data security. * May provide work direction to lower-level employees, temporary employees, and/or student workers. * Performs other related duties as assigned. Minimum Qualifications MINIMUM QUALIFICATIONS The education, training, and experience qualifications are considered likely to provide the required knowledge and abilities to perform the above essential duties. Education and Experience A Bachelor's degree from an accredited college or university in computer science, management information systems, or a related field. Three (3) years of current information analysis and design and relational database management systems experience, including experience with ERP software. Licenses/Certifications/Other Requirements None. Knowledge of: * Principles and methods of planning, analyzing, designing, functioning, and structuring information systems, relational databases, and applications, including systems integration and business process and relationship analysis tools. * Characteristics, use, capabilities, and limitations of information systems and related equipment and hardware. * Functions, capabilities, characteristics, limitations, and use of common operating systems (e.g., Windows, Linux, UNIX, IOS, etc.),ERP applications, and office software. * Principles and concepts of structural and object-oriented programming, including tools, design, and analysis; programming theory, methods, and applicable languages (e.g., JavaScript, HTML, HTML5, XML, ASPX, COBOL, PeopleCode, PL/SQL). * Technical and functional specifications and their application in structured programming. * The use of document management and storing systems. * Industry best practices regarding program development techniques, procedures, tools, documentation requirements, and evolving information system technologies. * Program troubleshooting and analysis techniques, including debugging and testing, and data variation implications. * Procedures for acceptance testing and validation of programs. * Laws, regulations, standards, and/or requirements applicable to areas of assignment. * Methods of prioritizing, planning, and organizing work. * Standard office practices or procedures. * Correct use of the English language, including spelling, punctuation, and grammar. * Principles and practices of customer service. Ability to: * Develop and apply information systems solutions in various operations. * Analyze user-provided information to discern business problems and needs and translate them into programming solutions. * Analyze technical problems and data to troubleshoot and debug code and system problems. * Use information systems and related equipment and hardware. * Apply program development techniques, procedures, tools, and documentation requirements. * Use evolving computer languages, data security requirements, and troubleshooting and analysis techniques. * Identify and understand the implications of anomalies in datasets. * Follow coding standards while developing programs for ERPs and other applications. * Create complex forms, reports, interfaces, views, packages, triggers, and stored procedures for ERPs and other applications. * Reason logically to foresee problems and develop and evaluate alternative solutions. * Provide technical assistance and training to end-users and information technology support staff. * Research, apply, and explain the laws, regulations, policies and/or procedures applicable to the area of assignment. * Operate a variety of office equipment including computers and printers/copiers. * Maintain confidentiality of sensitive and/or protected information. * Prepare reports, correspondence, and other documents using multiple business formats. * Prioritize work and complete assignments accurately and within established deadlines. * Provide and obtain detailed information to/from others. * Provide customer service with a high level of sensitivity, tact and patience. * Exercise reasonable judgment in performing job duties. * Work and perform duties independently. * Perform and prioritize multiple tasks. * Communicate effectively, both orally and in writing. * Establish and maintain cooperative and effective working relationships with all employees and others encountered in the course of work. * Demonstrate a sensitivity to, and understanding of, the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds of community college students. PHYSICAL AND MENTAL STANDARDS The following physical and mental standards are identified as necessary to perform the essential duties and responsibilities. However, reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the position. * Mobility: frequent sitting for long periods; occasional kneeling, crouching, pushing, pulling, walking, and standing; occasional reaching above and below desk level. * Dexterity: frequent fine manipulation sufficient to operate a computer keyboard; frequent grasping to handle individual papers, write and take notes; and feel individual objects. * Lifting: frequent lifting of papers, files, equipment, and materials weighing up to 10 pounds; occasional lifting up to 25 pounds. * Visual Requirements: frequent use of vision sufficient to read files, documents, and computer screens and do close-up work. * Hearing/Talking: frequent hearing and speaking in person and on the telephone. * Emotional/Psychological Factors: frequent contact with others, including extensive public contact; frequent deadlines and time-limited assignments. ENVIRONMENTAL CONDITIONS * Work is primarily performed in a standard office or other indoor environment. * May be required to respond to emergencies pertaining to information technology. Additional Information Salary The Information Systems Analyst classification salary range is currently R-44 Starting salary: Step 1 $6939.98 to Step 3 $7651.36 per month, based on training and experience Salary range: Step 1 $6939.98 to Step 10 $10971.24 per month (including longevity steps) Application Process This position requires the following documents to be attached to your online application in order to be considered: * Current resume * Transcripts showing the required degree must be submitted. Unofficial transcripts will be accepted only during the application process. Official transcripts are required upon offer of employment. Foreign transcripts and degrees require official certification of equivalency to U.S. transcripts and degrees by a certified U.S. review service at the time of application. * List of three (3) professional references, including one supervisor. Please provide names, telephone numbers, and e-mail address for each reference. Please note: All required documentation must be attached to the online application by the applicant. Additional documents not requested in the announcement will not be reviewed. Applications will be accepted until the position is filled. First review date: August 20, 2024. Applications with incomplete information (i.e. statements such as "see resume") or missing documents will not be reviewed. Visas The District does not sponsor Visas. Selection Process All completed applications and application materials will be screened to ensure that the minimum requirements stated in the job announcement are met. Those candidates who meet the minimum qualifications will be invited to the college for an interview. All candidates will be notified of their final disposition in the selection process. Position Funding This position is offered contingent upon funding. GCCD reserves the right to extend, withdraw, and/or reopen this position at any time. Additional openings, for the same position, which become available prior to the end of the hiring process may be filled by qualified applicants that applied to this job announcement. Commitment to Diversity and Equal Employment Opportunity Employer GCCD is committed to employing administrators, faculty, and staff members who are dedicated to student success. GCCD recognizes that diversity in the academic environment fosters cultural awareness, promotes mutual understanding and respect, and provides suitable role models for all students. GCCD is committed to hiring processes that support equal opportunity, diversity, and provide equitable consideration for all candidates as required in federal and state law. To find out more about GCCD, please visit our website at glendale.edu. Accommodations If accommodations are needed for the application process in compliance with the Americans with Disabilities Act, please inform Human Resources. Thank you for your interest in employment opportunities with Glendale Community College.