The Glockner Family of Dealerships has 6 separate locations with over 176 years of experience and an elevated level of dedication to our communities' customers. With outstanding employees who are passionate about their contribution to the development and growth of our company. We are driven, trusted, sharp, welcoming and ONE team! We offer our customers a one-stop shopping experience with many new car brands, an industry-leading consumer-friendly service and parts department. We are a six-generation family-owned business that takes pride in providing a remarkable experience for all our customers. Thank you for being a part of the Glockner family! Compensation: * Competitive pay/Weekly pay * Health, dental, vision, and life insurance available, plus ancillaries * Paid vacation and paid holidays * Short-term disability * 401K plus Match * Our on-staff Nurse Practitioner is available 24/7 to answer your health questions and keep you in great health. * Employee discounts on parts, services, and vehicle purchases * Paid training * In this position there are 4 ways you can be paid! Pay plan is as followed: * Hourly pay * Bonus for reaching the Customer Satisfaction Index benchmark. * Bonus for closing tickets that you've generated. * Bonus for reaching Team goals as defined by management What We Need from You- Job Duties and Requirements: * Review daily appointment schedules and be prepared to greet customers in the drive with knowledge of their appointment. * Generate repair orders for customers. * Dispatch the job to the proper technician. * Develop estimates by costing materials, supplies, and labor. * Presenting the estimate of repairs needed to customers and being knowledgeable in a way that customers will understand. * Calculate customer's payment. * Answer incoming calls from customers to address concerns and set appointments for future service needs. * Make outgoing calls to customers to update them on the status of their vehicle in service. * Any additional training or responsibilities as deemed necessary by Service Manager Essential Job Functions: * Must have a valid driver's license. * High school education or equivalent * Excellent oral communication skills * Knowledge of computers * Continuing education/training that has been outlined by Service Manager * Experience working in cashier/credit card systems preferred but not required. * Must be able to stand for long periods. * Flexibility with schedule to work weekends (if needed) * Strong problem-solving and conflict-resolution skills * Must be able to manage relationships across all channels and levels.