Provides consulting, training and support for all computer users in the Business School. Contributes to design and implementation of LAN based information systems and Intranet/Internet. Maintains records on hardware and software. Performs hardware repair and manages repairs by outside vendors. Assists in maintaining classroom technology and devices. * Knowledge of Windows workstations, servers, and domains; Mac workstations and devices * Strong interpersonal skills with ability to work effectively with colleagues, staff and as well as Tulane Technology Services. * Ability to communicate effectively, commitment to customer service. * Administration experience in Active Directory, Exchange, ActiveSync, Smart Phone and Mobile Device Management systems like Microsoft Intune. * Ability to use configuration, encryption, and deployment tools such as MS Intune, AutoPilot, and Endpoint Management tools. * A strong understanding of computer networks, Azure Active Directory, and Security Group principles. * Ability to prioritize and complete multiple time sensitive tasks to completion. * Ability to learn new technologies, techniques and solve problems quickly and efficiently. * Ability to lead deployment projects. * Ability to work and manage change management and asset management. * Create and manage system customizations. * Technical resource in the roll out/support of new enterprise applications. * Technically proficient, but also possess a customer service mindset with security as a top priority. * Ability to multitask workloads across different technologies. * Flexibility and adaptability * Knowledge of network troubleshooting methods * Ability to process information in a logical manner to reach a solution. * Quick thinking, high energy, positive, and professional, with demonstrated analytical and problem solving, multi-tasking, and critical thinking skills. * Exceptional communication skills, with a strong focus on customer service * Manages support ticket queues and ensures incidents are resolved and closed within the defined service level agreements. * Respond to end-user requests for updates on ticket status and promptly follow up as needed. * Coordinate with vendors for provisioning or hardware support (e.g. technicians for warranty repair/replacement) * Ability to troubleshoot support issues remotely or in-person. * Assist and support in classroom troubleshooting. * Ability to work with demanding users in a fast-paced environment. * Expertise in effectively handling user difficulties. * Strong commitment to IT policy use. * Moderate lifting required. * Bachelor's Degree in computer science, information systems or related computer technical field and 2 years' directly related experience o OR * High School Diploma/Equivalent and 8 years' directly related experience. * Microsoft Administration associated with Intune and other MDM tools. * Macintosh configuration deployments tools and best practices. * Experience with Microsoft Intune, and other workstation management platforms. * Experience with incident management tools such as Service Now and Change Management.