About Us Are you ready to join a community leading in innovative teaching and learning? Kennesaw State University is one of the 50 largest public institutions in the country. With our growing enrollment and global reach, we are enjoying increased prominence among Georgia's colleges. We offer more than 150 undergraduate, graduate, and doctoral degrees to over 43,000 students. Our entrepreneurial spirit, high-impact research, and Division I athletics also draw students from throughout the region and from 92 countries across the globe. Our university's vibrant culture, career opportunities, mission and values and rich benefits make us an employer of choice. We are part of the University System of Georgia. Kennesaw State will exemplify the power and promise of a student-centered, research-driven university. Our institutional values are student-inspired, promise-fulfilling, true to ourselves, elevational, open and impact-generating. In addition, we support the University System of Georgia core values of accountability, excellence, integrity and respect. We are searching for talented people to join Kennesaw State University. Come to KSU and find your passion. Location Our Kennesaw campus is located at 1000 Chastain Road NW, Kennesaw, GA 30144. Job Summary Collaborates with marketing managers, University Information Technology Services (UITS) web team, content creators, and leads a team of skilled webmasters. Responsible for managing the day-to-day activities of the webmaster team, ensuring seamless coordination of multiple ongoing projects. Instrumental in optimizing web pages, ensures pages are user-friendly, visually captivating, and maintain a strong presence in search engine results. Additionally, oversees the webmaster ticketing system to guarantee timely task completion and quality control, meticulously tracks and reports team productivity, and provides invaluable analytics insights to elevate our online presence. Responsibilities KEY RESPONSIBILITIES: 1. Provides leadership, guidance, and performance management to a team of webmasters, ensuring a cohesive and productive work environment 2. Oversees the planning, building, execution, and completion of web-related projects, ensuring they align with organizational goals and timelines 3. Supervises the creation, maintenance, and optimization of websites, ensuring they meet design and functionality standards 4. Coordinates the creation and management of web content, ensuring it is accurate, relevant, and up to date 5. Stays informed about emerging web technologies, trends, and best practices 6. Provides technical guidance to the team and make decisions on technology adoption 7. Works closely with cross-functional teams, including marketing, design, content creators, and UITS, to ensure seamless integration of web initiatives with overall business strategies 8. Monitors website performance metrics and analytics, identifying areas for improvement and implementing strategies to enhance user experience 9. Fosters the professional growth of webmasters through training programs, skill development initiatives, and performance reviews 10. Prioritizes and implement strategies to enhance the overall user experience on websites, improving usability and accessibility 11. Facilitates effective communication within the team, department leadership, and with stakeholders 12. Provides regular updates on project status, challenges, and successes 13. Addresses and resolve technical issues, bugs, and other challenges that may arise during website development and maintenance 14. Implements quality assurance processes to ensure that websites meet established standards and are free of errors 15. Oversees and manages the webmaster ticketing system ensuring tickets are completed on time and correctly 16. Regularly provides reporting on SEO performance metrics, adjusting strategies based on data-driven insights to achieve desired search engine ranking goals 17. Provides regular reporting on webmaster productivity, project updates, ticket system, and website analytics Required Qualifications Educational Requirements Bachelor's degree from an accredited institution of higher education in Computing, Marketing, Analytics, Statistics, Engineering, Economics, or another data-driven field. Required Experience Five (5) years of related experience in website management including supervisory experience Preferred Qualifications Preferred Educational Qualifications Advanced degree from an accredited institution of higher education in Communications, Marketing, Computer Science, Information Technology, or related field Preferred Experience Computer Science, Information Technology, or related field Experience working in higher education Web and SEO experience in the higher education industry, information technology, computer science, or related field OmniUpdate CMS experience Previous SEO experience in optimizing web and campaign performance in search results Previous experience utilizing Google Analytics advanced analytics, Advanced Microsoft Office Excel, Word, PowerPoint and Asana or other project management systems. Knowledge, Skills, & Abilities ABILITIES Capable of developing and managing a team of direct and indirect reports Able to communicate effectively in written, verbal and in group settings Able to analyze, understand and report on college, department and program analytics concerning SEO and UX Able to research, write and edit original content for all media channels Able to manage multiple activities in a deadline-oriented environment; highly organized, and attention to detail Able to facilitate project management with stakeholders and webmasters Able to participate in local, regional, national and international discussions and initiatives regarding standards, best practices, and new concepts related to SEO, content management, and UX through customer journey optimization Flexible and adaptable to work within a fast-paced environment with changing priorities Keeps up to date with the latest trends and best practices in SEO Able to handle multiple tasks or projects at one-time meeting assigned deadlines KNOWLEDGE Working knowledge of HTML, CSS, and JavaScript development and constraints Working knowledge of site architecture, keyword mapping and strategic site review Knowledge of ranking factors and search engine algorithms Knowledge of search engine algorithms and ranking strategies, best practices for organic SEO and knowledge of search engine spiders and search engine ranking factors across multiple media channels (website, organic and paid social media platforms, and marketing campaigns) Working knowledge in Google Analytics, Advanced Microsoft Office Excel, Word, PowerPoint experience Knowledge of project management processes SKILLS Excellent interpersonal, initiative, teamwork, problem solving, independent judgment, organization, communication (verbal and written), time management, project management and presentation skills Demonstrated expertise in strategic content development planning, analysis and dissemination Student and customer-oriented with excellent relationship-building skills Excellent problem solving, attention to detail, objectivity, and analytical mindset Proficient with computer applications and programs associated with the position (i.e., Microsoft Office suite) Proficient in the use of computer applications; including but not limited to, Microsoft office products, Adobe Creative Suite, and HTML / web design Requires high output and little or no supervision Strong customer service skills and phone and e-mail etiquette USG Core Values The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct. Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653. Equal Employment Opportunity Kennesaw State University is an Equal Employment Opportunity Employer. The University is committed to maintaining a fair and respectful environment for living, work and study. To that end, and in accordance with federal and state law, Board of Regents policy, and University policy, the University prohibits harassment of or discrimination against any person because of race, color, sex (including sexual harassment, pregnancy, and medical conditions related to pregnancy), sexual orientation, gender identity, gender expression, ethnicity or national origin, religion, age, genetic information, disability, or veteran or military status by any member of the KSU Community on campus, in connection with a University program or activity, or in a manner that creates a hostile environment for members of the KSU community. For additional information or to file a complaint under the provisions of this policy, students, employees, applicants for employment or admission or other third parties should contact the Office of Institutional Equity at English Building, Suite 225, eeo@kennesaw.edu. Other Information This is a supervisory position. This position does not have any financial responsibilities. This position will not be required to drive. This role is considered a position of trust. This position does not require a purchasing card (P-Card). This position may travel 1% - 24% of the time Background Check * Standard Enhanced * Education Per the University System of Georgia background check policy, all final candidates will be required to consent to a criminal background investigation. Final candidates may be asked to disclose criminal record history during the initial screening process and prior to a conditional offer of employment. Applicants for positions of trust with screening results which confirm a disqualifying criminal history will be immediately disqualified from employment eligibility. All applicants are required to include professional references as part of their application process. Some positions may require additional job-based screenings such as motor vehicle report, credit check, pre-employment drug screening and/or verification of academic credentials. https://www.usg.edu/hr/assets/hr/hrap_manual/HRAP_Background_Investigation_Employment.pdf