Schedule Mon - Fri Flex Overview Acts as a backup to Legal Collectors, posts payments to write-off accounts, processes Bankruptcy payments, maintains bankruptcy, garnishment/levy, overdrawn returned checks and sub action log. Responsible for providing clerical and processing support for all Loss Mitigation functions including maintaining departmental records and files, answering and directing telephone calls, typing routine reports and records, preparing and processing various loss mitigation documents. Assists Legal Collectors with clerical duties as assigned. Assists members promptly and professionally. Responsibilities 1. Assumes responsibility for the effective and timely performance of Loss Mitigation processing functions. a. Maintains "Member File BKR (bankruptcy) Dashboard and Electronic BKR Mail Inbox. Locate/Research, code and notate accounts. Distribute all BKR notices. Cancel Bill Pays, all limits and overdraft service's. b. Code accounts when notified by Recovery that Bonneville has received BKR info and we have not. c. Update Chex Systems when a written off checking has been paid in full. d. Accept or deny incoming direct deposit's on coded accounts. Transfer those funds to appropriate loan or write off. e. Performs related typing, document preparation: QC outgoing letters, send out pre-lit notices, certified letters, Adverse Action Letters and correspondence. f. Completes assigned records and reports. Documents all processing functions. Follows-up to ensure that all necessary items are available for Loss Mitigation functions. g. Screens or directs visitors and telephone calls. h. Assists members with questions and helps resolve problems with member accounts. i. Separates and mails, purple tracking bags and outgoing letters twice daily. j. Retrieve's documentation from the vault as requested. 2. Assumes responsibility for establishing and maintaining effective, professional business relations with members. a. Resolves or properly refers member questions. b. Properly informs members of Credit Union policies and practices. c. Maintains and projects the Credit Union's professional reputation. 3. Assumes responsibility for establishing and maintaining effective coordination and working relationships with area personnel and Management. a. Assists and supports personnel as needed. b. Keeps supervisor informed of activities and significant problems. c. Attends and participates in meetings as required. 4. Assumes responsibility for related duties as required or assigned. a. Performs additional clerical support functions as needed. b. Keeps work area clean, secure and well-maintained. 5. Assumes responsibility for the effective performance of all assigned secretarial and clerical functions. a. Process Credit Disputes/E-Oscar Disputes b. Performs processing functions as assigned. Receives and processes all incoming garnishments and IRS levies. c. Processes collection documents for imaging. d. Monitors and orders all Department supplies. e. Prepares documentation on loans extended or refinanced and sends to the Records Department. Qualifications Training/Education/Certification: * High school graduate or equivalent. Additional general office training preferred. Required Knowledge: * Familiarity with collection procedures and requirements. * Understanding of related computer applications. * Basic understanding of court related procedure. * Understanding of Collection processes and compliance. * Previous accounting and balancing skills helpful. Experience Required: * Prior office experience very helpful, especially in financial settings. Skills/Abilities: * Well organized and attentive to detail. * Ability to work well independently. * Professional attitude and appearance. * Excellent communication and public relations skills, * Excellent oral and written communication skills, * Willingness to cooperate with and assist others. * Ability to operate related computer applications, and other business equipment including calculator, copy machine, printer, telephone, fax.