We begin with dreams. Dreams drive our motivation. Dreams are our future. The world's dreams, people's dreams, our dreams. Our passion creates ideas that make dreams come alive. Technology and products that were only dreams become reality. All for dreams. Dreams challenge and the Nidec-Group will continue to meet the challenge. For the world's and people's tomorrows; the world's first, the world's best technologies and products; we will continue our part in creating a better society. Job Summary Nidec is the world's No.1 comprehensive motor manufacturer handling "everything that spins and moves", miniature to gigantic. Nidec is a global enterprise comprised of over 300 subsidiaries/affiliates. We are a leading manufacturer of commercial motors, industrial motors, appliance motors, and controls. Our product line features a full line of high efficiency motors for industrial applications in water treatment, mining, oil and gas, and power generation, and for commercial applications such as pool and spa, condensers, cooling towers and large refrigeration units. From keeping us comfortable in our homes to pumping clean water to making our cars more safe, electric motors are an indispensable part of our daily lives. At Nidec, our employees are on the forefront of developing new motor technologies. As we move deeper into the age of robotics, the impact of motors will only increase. With over 140,000 employees stationed worldwide, Nidec continues to be a unique organization, and each location maintains its individual personality. Whether driving locomotives, powering offshore platforms or keeping the lights on after a storm, Nidec electric power generation products impact the world on a daily basis. With over 1,000 employees in the Americas, we are moving forward with technology to solve our customers' electrical power needs for both prime and backup generation needs as the industry's leading manufacturer. Job Description Position Objective: Provide technical support to resolve product or service requests regarding engineering, technical, or scientific issues. Directs and coordinates activities concerned with field service personnel who perform routine services including installation, maintenance and repairs based on customer needs. Essential Duties/Responsibilities: * Identify, analyze, and troubleshoot the repair of equipment failure * Resolve issues with customer's orders, customer accounts, and other related issues * Coordinate activities of personnel troubleshooting and repair * Identify parts, components and maintain up to date technical knowledge of company products * Perform administrative activities associated with the effective management of department operations, including monitoring phones, compiling estimates, and retrieving production data and reporting for service records * Work closely with operations and engineering personnel on technical matters and coordinate instructions and recommendations * Work from complex engineering drawings and specifications, detailed written and verbal instructions, and handbooks * Recognize and identify warranty situations which may result in special circumstances for the resolution of warranty claims/issues * Assist in the creation of long-term service agreements, swing-unit programs and various aftermarket projects as directed to support aftermarket objectives * Provide direct field support for commercial and warranty jobs as needed Experience/Skills: * 5+ years related experience and/or training * MS-Office and Oracle experience required * Ability to lead personnel * Project management * High mechanical technical aptitude * Electrical aptitude desired * Effective verbal and written communications * Ability to travel domestically and abroad when necessary. * US Citizenship required for positions at the North Mankato facility. * Education: * Associate degree (A.A.) or related experience Additional Job Details CHECK US OUT ON YOUTUBE: http://acim.nidec.com/generators/kato-engineering/about-us/katocareers Equal Employment Opportunity and Affirmative Action at Nidec Nidec is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants receive consideration for employment without regard to their age, gender, gender identity, sexual orientation, race, color, genetic information, religious creed, national origin, physical or mental disability, protected veteran status, or any other characteristic protected by law. For more information regarding your (EEO) rights as an applicant, please visit the following website: http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf No Soliciting Nidec will not accept unsolicited resumes from individual recruiters or third party recruiting agencies in response to Nidec job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers. Pre-approval from the Nidec Talent Acquisition team is required before any external candidate can be submitted and such candidate must be submitted to the Nidec Talent Acquisition team.