Guest Experience Revenue Manager [Full-Time] Collaborate with a passionate Zoo Crew in San Antonio Choosing where to start and grow your career has a major impact on your professional and personal life, so it's equally important you know that the place you choose to work at, and its leaders, will support and guide you. With a diversity of passionate people and like-minded conservationists, San Antonio Zoo is a place where you can collaborate with others securing a future for wildlife. The Impact You'll Make in this Role As a Revenue & Rides Manager, you will be responsible for overseeing all areas of the zoo's revenue department. This is made up of third-party concessionary contracts and all revenue-generating opportunities. You will be responsible for managing and training Zoo team members under your direct supervision. As a member of the Leadership Team, you will always uphold yourself to the highest level of professionalism and interest in guest service and assistance. As a Rides & Revenue Manager, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people in San Antonio. Here, you will make an impact by: * Supervise and coordinate the efficient and cost-effective operation of Rides, Kiddie Park., 4-D theater, third-party revenue locations/vendors, VIP tours, animal encounters and other zoo experiences from planning to execution * Establish, direct, and enforce operating policies and procedures. * Ensure proper training provided to employees on the appropriate use of equipment, tools, and chemicals * Ensure all operations are conducted in accordance with federal, state, and local safety and health regulations. * Perform and direct monthly quality assurance audits. * Follow yearly revenue and expense budgets. * Ensure enough revenue employees are available to fill required positions. * Monitor inventories for coin-ops and related supplies as necessary. * Take the lead on all training and audits as needed * Ensure locations/area are maintained neat, clean, and healthy manner. * Generate required reports as needed. * Coordinate with staff to promptly implement Zoo activities requiring department assistance. * Maintain operational and compliance controls (i.e., reduce ticket revenue loss from theft or inefficient operation, reduce paperwork errors, etc.). * Maintain constant contact and positive relationships with all vendors to assure quality control of products and supplies. * Constantly exhibit a guest service attitude, a smile, and an apparent interest in guest comfort and service. * Communicate with the public subordinates, peers, and leaders courteously and tactfully and assist guests with questions and directions to various areas of the Zoo. Address the guest - do not wait to be asked. * Establish and maintain positive, cooperative, and effective working relations with fellow employees. And guide staff towards improving guest service skills daily. * Understands & Upholds SOPs and company policies. * Consistently exhibit an attitude of service inside and outside the zoo, showing hospitality to all. * Be fully committed to the mission of San Antonio Zoo to create awareness that inspires action to care for the wild world we steward and the animals we protect. Other Responsibilities Performs other work-related duties as required and assigned. Your Skills and Expertise To set you up for success in this role from day one, the San Antonio Zoo recommends the following skills/qualifications: * Ability to communicate effectively written and orally. * You are driven, detail-oriented, positive, and a people person. * Possess strong leadership skills with experience managing multiple operations. * Ability to use and train employees to use various electronic point of sales properly. * Knowledge of computer programs such as Microsoft Excel, Word, and Outlook. * Knowledge of and ability to implement cash control techniques. * Ability to deal with employee and employee/guest relations. * Ability to prepare and maintain records and compile reports. * Bachelor's degree in service management or related field, or applicable experience. * This position requires a valid Class 'C' Texas Driver's License or a valid driver's license from another state with the ability to obtain a Class "C" Texas Driver's License within 45 days of becoming employed. * Three years of supervisory experience. * Successful candidates must complete a pre-employment National Sex Offender Search, Criminal Background Check, and Drug Screen. * We enjoy year-round operation for all staff, must be available day, nights, weekends, holidays, and occasional special after-hour assignments. The San Antonio Zoo is an equal opportunity employer. San Antonio Zoo will not discriminate against any applicant for employment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.