Position Details Position Information Department College of Business Dept (BUS) Classification Title Info Technology Consultant Job Title Information Technology Consultant Appointment Type Classified Staff Job Location Corvallis Benefits Eligible Full-Time, benefits eligible Remote or Hybrid option? Employment Category Regular Job Summary This recruitment will be used to fill one full-time Information Technology Consultant, competency level 3, 9-month, position for the College of Business at Oregon State University (OSU). This position plays a pivotal role within the Volunteer Income Tax Assistance (VITA) program, ensuring that IT systems and applications align with the unique needs of the program and providing essential IT support to staff and volunteers. The incumbent will engage in comprehensive system analysis, focusing on enhancing the efficiency and effectiveness of technology solutions. VITA is a community-facing program with multiple impact points and stake holders. The incumbent will collaborate closely with OSU VITA program management, OSU College of Business IT, and OSU Extension IT to identify system requirements, propose innovative solutions, build processes and procedures, and implement changes to support program performance. This position will understand, represent, and advocate for VITA program goals while collaborating on solutions and developing/maintaining relationships with key contacts throughout these organizations. They will collaborate with VITA programs outside OSU to discover best practices and evaluate applicability to the OSU VITA environment. As this position helps shape the digital experience for VITA staff and volunteers, responsibilities will include activities requiring exceptional customer service skills including assisting users of all technical abilities with applications and software, configuring systems, providing technical advice and expertise, and acting as a liaison between staff and IT resources. The incumbent's expertise will help shape the experience of VITA clients, volunteers, staff and program leadership. They will provide service to partner organizations as needed. This position will be critical to the success of the OSU VITA mission to expand statewide. To ensure success, this position will need to support implementation, development, improvement, and support of multiple deliverables in a highly regulated environment including oversight of connectivity, communications, and endpoints. VITA is a collaborative venture between the College of Business, Oregon State University Extension, and the Internal Revenue Service, designed to complete federal and state tax returns for low to moderate-income individuals and families in Oregon. The VITA program engages with outreach to expand services of Black, Indigenous, Pacific Islander and Hispanic communities in all areas of Oregon. VITA is funded by a grant from the Oregon Department of Human Services. The College of Business is committed to maintaining and enhancing its diverse and collaborative community that strives for equity and inclusivity. All faculty and staff members are responsible for helping to ensure that these goals are achieved and should be able to demonstrate contributions to diversity, equity, and inclusion. Such contributions can be part of service and/or professional development. Outputs and impacts of these efforts to promote diversity, equity, and inclusion will be included in annual performance reviews. Why OSU? Working for Oregon State University is so much more than a job! Oregon State University is a dynamic community of dreamers, doers, problem-solvers and change-makers. We don't wait for challenges to present themselves - we seek them out and take them on. We welcome students, faculty and staff from every background and perspective into a community where everyone feels seen and heard. We have deep-rooted mindfulness for the natural world and all who depend on it, and together, we apply knowledge, tools and skills to build a better future for all. FACTS: * Top 1.4% university in the world * More research funding than all public universities in Oregon combined * 1 of 3 land, sea, space and sun grant universities in the U.S. * 2 campuses, 11 colleges, 12 experiment stations, and Extension programs in all 36 counties * 7 cultural resource centers that offer education, celebration and belonging for everyone * 100+ undergraduate degree programs, 80+ graduate degrees plus hundreds of minor options and certificates * 35k+ students including more than 2.3k international students and 10k students of color * 217k+ alumni worldwide * For more interesting facts about OSU visit: https://oregonstate.edu/about Locations: Oregon State has a statewide presence with campuses in Corvallis and Bend, the OSU Portland Center and the Hatfield Marine Science Center on the Pacific Coast in Newport. Oregon State's beautiful, historic and state-of-the-art main campus is located in one of America's best college towns. Corvallis is located close to the Pacific Ocean, the Cascade mountains and Oregon wine country. Nestled in the heart of the Willamette Valley, this beautiful city offers miles of mountain biking and hiking trails, a river perfect for boating or kayaking and an eclectic downtown featuring local cuisine, popular events and performances. Total Rewards Package: Oregon State University offers a comprehensive benefits package with benefits eligible positions that is designed to meet the needs of employees and their families including: * Medical, Dental, Vision and Basic Life. OSU pays 95% of premiums for you and your eligible dependents. * Free confidential mental health and emotional support services, and counseling resources. * Retirement savings paid by the university. * A generous paid leave package, including holidays, vacation and sick leave. * Tuition reduction benefits for you or your qualifying dependents at OSU or the additional six Oregon Public Universities. * Robust Work Life programs including Dual Career assistance resources, flexible work arrangements, a Family Resource Center, Affinity Groups and an Employee Assistance Program. * Optional lifestyle benefits such as pet, accident, and critical illness insurance, giving you peace of mind and the support you need to thrive in all aspects of your life. Future and current OSU employees can use the Benefits Calculator to learn more about the full value of the benefits provided at OSU. Key Responsibilities Information Technology Service Management & Support- 50% * Maintains systems, user interfaces, and associated data pools ensuring minimal downtime and loss of productivity and service. * Utilizes IT Service Management practices to ensure high quality service to customers in person, by phone, and virtually, traveling to sites across the state of Oregon as needed, while being mindful of diverse technological needs and access challenges faced by underserved communities. * Installs, configures, and modifies hardware, applications, networks, databases, and other systems and oversees student workers who do so. * Sets up and oversees help-desk support for VITA staff and volunteers, coordinating with student workers to provide in person and/or on-call support during the primary tax season (January-April). During this period, evening and weekend coverage will be required. * Collaborates with IT teams to troubleshoot issues and develop enhancements for existing systems. * Provides VITA site IT plan management services for connectivity, communications, endpoints, and data security. * Designs and maintains account management systems for tracking volunteer time, contact information, and certification. * Administers, maintains, tests, and ensures security of unit systems including software, and web-based programs. * Analyzes and monitors system performance and usage, making recommendations for improvements as needed. * Provides technical advice and expertise in the evaluation, purchase, upgrading, and maintenance of software and/or hardware resources. Information Technology Analysis, Design, Development, and Implementation - 30% * Analyzes and documents system and process requirements from stakeholders. * Designs, develops, and implements IT solutions that meet the needs of VITA program staff, student workers, volunteers, partners, and clients, incorporating user feedback from diverse populations to ensure inclusive and equitable technology access. * Collaborates with VITA personnel, OSU College of Business, OSU Extension, and OSU Information & Technology to review business processes and identify potential solutions. * Evaluates systems and identifies actions necessary to maintain and improve performance, meet program goals, and ensure compliance with university policy, state and federal guidelines, regulations and reporting requirements. * Conducts system testing and validation to ensure quality assurance and functionality of applications. * Designs and implements rollouts of hardware and software including coordination of purchasing and set-up. * Contributes to assessments of the impact of new software on existing systems and users and develops modification plans as needed. * Develops and administers information technology tools and systems to monitor, analyze, and verify data to ensure system and data integrity and security. Documentation and Training - 10% * Creates and maintains accurate documentation of systems, processes, and workflow diagrams. * Contributes to VITA site(s) security plan and keeps it current for all locations and modalities. * Develops metrics, data, and reports to inform VITA program leadership. * Assesses program technology training needs and contributes to plans for training delivery, ensuring that materials and methods are inclusive of diverse learning styles and culturally responsive. * Provides training and support for VITA IT student workers and other VITA program staff to maximize the effectiveness of IT solutions. * Oversees inventory management of IT equipment and materials. Professional development and miscellaneous duties - 10% * Maintains knowledge of current technology developments relevant to the program, with an emphasis on emerging practices in diversity, equity, and inclusion within the IT field. * Keeps up to date with IRS VITA, Oregon State University, Oregon State Extension, and other technology developments, requirements, and regulations that may impact systems and processes. * Represents OSU VITA Program within OSU IT infrastructure, attending meetings, coordinating on projects, or other duties as required. Note: The percentage of work dedicated to design and development will be primary during the fall months of September through early January, while work dedicated to management and support will be the main priority for the primary tax season (late January-April), What We Require This classification requires a basic foundation of knowledge and skills of technology and information systems generally obtained through an AA degree in computer science, information systems, educational technology, communications, or related fields, or similar certified course work in applicable fields of study and at least one year of related work experience. What You Will Need * Must have or be able to complete IRS VITA/TCE Volunteer Standards of Conduct - Ethics Training within 30 days of hire date and maintain certification throughout employment. * Experience providing customer service support in a professional organization environment. * Experience providing desktop and laptop support for multiple users in an organization setting, including experience with desktop imaging software. * Experience with Google Account Administration and Chromebooks * Experience providing support for Windows Desktop OS and MS Office suite of desktop applications * Excellent verbal and written communication skills, utilizing inclusive language and the ability to communicate with tact and diplomacy across diverse cultural boundaries * Ability to explain complex technology issues to users of all technical levels * Demonstrated knowledge of computer networking principles. * Strong understanding of system analysis methodologies and best practices. * Analytical thinking and problem-solving skills, with a keen attention to detail. * Ability to manage multiple projects and meet deadlines in a fast-paced environment * A demonstrable commitment to advancing equity in a multicultural setting, the participation of diverse groups, and the use of diverse perspectives. This position is designated as a critical or security-sensitive position; therefore, the incumbent must successfully complete a criminal history check and be determined to be position qualified as per University Standard: 05-010 et seq. Incumbents are required to self-report convictions and those in youth programs may have additional criminal history checks every 24 months. This position requires driving a university vehicle or a personal vehicle on behalf of the university; therefore, the incumbent must successfully complete a motor vehicle history check, possess and maintain a current, valid driver's license in their state of residence, be determined to be position qualified and self-report convictions as per University Policy 05-030. What We Would Like You to Have * Bachelor's degree in computer science, information systems, educational technology or related field AND/OR 2-4 years of proven experience as an IT systems analyst in a similar role. * Experience in a university setting or other similarly complex organization. * Experience with IRS or other financial data security requirements. * Experience working with tax preparation or as a VITA volunteer. * Experience with intercultural communications with Black, Indigenous, and Hispanic audiences, including but not limited to bilingual-multilingual experience. Working Conditions / Work Schedule * May require moving, lifting technology hardware weighing up to 70 pounds. * May occasionally require late evenings or weekends to support site operations, events, upgrades, or troubleshooting. * May occasionally be expected to respond in the evening or weekends in the event of an emergency. * May occasionally need to drive/travel to VITA sites to provide in-person support. Occasional travel to OSU Extension locations, pop-up events, and other OSU VITA locations in the state of Oregon will be required. Pay Method Hourly Pay Period 16th - 15th of the following month Pay Date Last working day of the month Min Salary $28.70 Max Salary $46.51 Link to Position Description https://jobs.oregonstate.edu/position_descriptions/152065 Posting Detail Information Posting Number P05039CT Number of Vacancies 1 Anticipated Appointment Begin Date 12/16/2024 Anticipated Appointment End Date Posting Date 11/05/2024 Full Consideration Date Closing Date 11/22/2024 Indicate how you intend to recruit for this search Competitive / External - open to ALL qualified applicants Special Instructions to Applicants Applications will be reviewed based on the information submitted on the employment profile with education and work history along with any other requested documentation i.e. posting specific question responses, transcripts, etc. Your profile MUST clearly show how you meet the minimum/required qualifications for the position. Resumes are NOT accepted at the application stage for this position. Equivalent required experience is based on full-time equivalent (40 hours per week). PLEASE NOTE: If you have volunteer experience relevant to this position, please include in the Employment History section and note length of time, average number of hours per week and major duties. Typically, the starting salary is at the lower end of the salary range. For additional information please contact: Shelly Krehbiel shelly.krehbiel@oregonstate.edu OSU commits to inclusive excellence by advancing equity and diversity in all that we do. We are an Affirmative Action/Equal Opportunity employer, and particularly encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQ community members, and others who demonstrate the ability to help us achieve our vision of a diverse and inclusive community. OSU will conduct a review of the National Sex Offender Public website prior to hire. OSU is a fair chance employer committed to inclusive hiring. We encourage applications from candidates who bring a wide range of lived experience including involvement with the justice system. This job has "critical or security-sensitive" responsibilities. If you are selected as a finalist, your initial job offer will be contingent upon the results of a job-related pre-employment check (such as a background check, motor vehicle history check, sexual misconduct reference check, etc.). Background check results do not automatically disqualify a candidate. Take a look at our Background Checks website including the for candidates section for more details. If you have questions or concerns about the pre-employment check, please contact OSU's Employee and Labor Relations team at employee.relations@oregonstate.edu Supplemental Questions