Company: Cox Communications, Inc. Job Family Group: Marketing Job Profile: Events & Campaign Marketing Sr Manager Management Level: Sr Manager - Non People Leader Travel %: Yes, 25% of the time Work Shift: Day (United States of America) Job Description: The Senior Marketing Manager, Upmarket Retention role is responsible for developing and executing comprehensive revenue retention strategies, tactics, and execution for the upmarket customer base. This position will help develop, implement, and evolve customer sentiment modeling using data driven outcomes to determine what marketing actions will have the most positive lift in sentiment. This role will also work closely with the SMB Retention Marketing, Pricing Strategy and Competitive Intelligence teams to design and execute marketing programs that bend the curve on competitor gains in our market space. The successful candidate will work closely with marketing sciences, pricing, competitive intelligence, sales enablement, and others to strategically determine projected revenue impacts, set improvement goals aligned to business revenue objectives, and then strategically prioritize activities that achieve those goals. The ideal candidate will have a passion for customer experience. What You'll Do * Partners closely with SMB Retention Marketing team to ensure strategic alignment and execution of all upmarket retention marketing activities. * Collaborate with marketing analytics and competitive intelligence teams using market share, flow share, downgrade, churn, competitive analytics outputs to devise, test, and implement competitive marketing tactics that improve actual outcomes over projected revenue loss. * Ensures strategies and tactics include thorough customer value proposition consideration, comprehensive execution across diverse communications channels, ongoing evaluation and efficacy reporting, and cross-functional input. * Serves as primary marketing point of contact for revenue retention activities targeting upmarket segments, including sentiment scoring, sales next best retention actions, retention marketing execution, and performance tracking. * Represents upmarket segments for ongoing retention decisions and maintains tight alignment with all marketing, pricing, and sales enablement teams. * Hosts market-level revenue retention plan launch calls and knowledge sessions with aligned Outsides Sales teams. * Facilitates company-wide cross-functional ownership with a focus to sustain and improve Upmarket revenue retention and customer sentiment by monitoring trends and identifying, assessing, and acting upon proven sentiment impacting drivers and customer experience improvements. * Partners with Brand, Creative, Product and Lifecycle Communications to ensure consistent messaging, positioning, and value proposition. What's In It For You At Cox, we reward your hard work with meaningful benefits. First, we offer a highly competitive compensation package, 401(k) with a generous company match, comprehensive healthcare, life, and disability benefits, plus numerous other benefits, including adoption assistance, pet insurance, and discounts on travel and cars! We value people more than technology. That means you'll work within a culture and with a team that values your leadership, your experience, your contributions, and you - yes, you - as a person. We believe recognition is important, and Cox strives to celebrate those who help make us successful every day.  We also encourage diversity and support inclusion; we want you to do you and feel comfortable doing so. We also offer boundless opportunities for growth; you can sharpen your skills, learn a new talent, join a mentoring program, even earn an advanced degree. You'll find the potential for lateral or upward career growth within the Cox family businesses, including the innovative startups in transportation mobility, clean tech and more. Who You Are Minimum * Bachelor's degree in a related discipline and 8 years' experience in a related field (marketing, communications, or business). The right candidate could also have a different combination, such as a master's degree and 6 years' experience; a Ph.D. and 3 years' experience in a related field, or 12 years' experience in a related field. * Minimum of 2 years of retention marketing experience required * Strong presentation skills with excellent knowledge of Microsoft Excel, Word, and PowerPoint. * Excellent analytical, organizational, and time-management skills, including ability to effectively prioritize assignments. * Excellent interpersonal, leadership and collaborative skills to work effectively with teams throughout organization. * Demonstrated "matrix management" experience and ability to drive programs and get things done in a virtual leadership environment. Preferred * Master or MBA is desired. * 4+ years of experience in a retention focused role leading cross functional projects preferred. * Experience in IT, Telecom, or related industry desired. Compensation: Compensation includes a base salary of $117,300.00 - $195,500.00. The salary rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's experience. Position may be eligible for additional compensation that may include an incentive program. About Us: Cox Communications is all about creating moments of real human connection; and for employees, that's true both in the workplace and in the problems we solve for customers. From building advertising solutions to unleashing IoT technologies to creating an exceptional experience for customers in our retail locations and online, we're creating a world that is smarter and more connected. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.