Experience Design at Wells Fargo We are on a mission to build the best digital experience delivering customer joy in the financial space. As part of the Experience design team at Wells Fargo, you will be fueled by exceptional thought leadership, subject matter experts and world class talent. About this role: As a Senior Content Designer, you are an excellent copywriter who is strong in content strategy and customer experience. You'll collaborate with visual design, product, and technical teams to deliver clear empathetic, engaging digital experiences that are customer-focused and align to strategic business objectives. In this role, you will: * Write compelling and engaging copy that translates complicated concepts into simple-to-understand digital experiences for web, app, and messaging. * Contribute to design initiatives that bring to life simple, joyful, usable digital experiences * Collaborate with XD, business, product, legal, and accessibility partners to develop content and strategies to match our brand's goals with audience expectations. * Assist in editing and proofreading content to ensure accuracy and clarity of messaging. * Stay informed about emerging content design trends, tools, and best practices, and proactively suggest improvements to enhance the content strategy. * Enforce content guidelines and ensure consistent brand voice, style, and messaging across all channels. * Present ideas, collaborate and build consensus, and drive projects forward. * Maintain copy decks as a source of truth for legal, transcreation, and development partners. Required Qualifications: * 4+ years of Graphic or Website Content Design experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education * Exceptional creativity and a deep understanding of design principles, user experience, and storytelling. * Proficiency in graphic design tools such as Figma or other relevant software. * Excellent project management skills with the ability to handle multiple projects and meet tight deadlines. * Strong analytical mindset, with experience in leveraging data to drive content decisions and improvements. * Expertise in content design trends and customer experience. * Outstanding communication and presentation skills, with the ability to effectively convey ideas and strategies to stakeholders and team members. * A ruthless editor who's willing to cut anything that doesn't add value * Experience using content strategy and information architecture methodologies to optimize content * Experience working cross-team and managing input from multiple stakeholders * Ability to break down complex topics into concise customer-friendly content * Meticulous attention to detail and great organizational skills Desired Qualifications: * Deep experience writing across different digital platforms (desktop, mobile Web, and app) * Experience writing for responsive experiences with a mobile-first cross platform mindset * Diverse professional background and industry experience beyond Financial Services * Exhibits positive energy and leadership, as well as a willingness to work outside of a typical content role to deliver holistic solutions to customer problems * A motivated, self-starter who can juggle multiple projects at once * Ability to consider (and help solve) user problems creatively and critically * Understand how to prepare content for accessibility (ADA) and search engine optimization (SEO) * Comfortable working with both remote and in person teammates and in an Agile environment * A storyteller who draws users into our brand by weaving together a narrative that engages, and then re-engages, audiences along multiple touchpoints * (Someone who possesses) a deep empathy to understand our audience(s), their needs and how to earn their attention and keep it * Bonus points for having created content for testing methodologies (user testing, A/B or multivariate) Job Expectations: * Ability to work on-site at approved location at least three days a week * This position is not eligible for Visa sponsorship Pay Range for San Francisco Bay Area & New York, NY: $100,800-179,200 Pay Range Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates. $84,000.00 - $179,200.00 Benefits Wells Fargo provides all eligible full- and part-time employees with a comprehensive set of benefits designed to protect their physical and financial health and to help them make the most of their financial future. Visit Benefits - Wells Fargo Careers for an overview of the following benefit plans and programs offered to employees. * 401(k) Plan * Paid Time Off * Parental Leave * Critical Caregiving Leave * Discounts and Savings * Health Benefits * Commuter Benefits * Tuition Reimbursement * Scholarships for dependent children * Adoption Reimbursement Posting End Date: 1 Aug 2024 * Job posting may come down early due to volume of applicants. We Value Diversity At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Applicants with Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo. Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. Wells Fargo Recruitment and Hiring Requirements: a. Third-Party recordings are prohibited unless authorized by Wells Fargo. b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.