Job Title Program Manager/Delivery Manager Must Have Technical/Functional Skills Data Analytics/Managed Services/Project Management/Service Delivery/ITIL/ITSM/Infra Services, Agile, Scrum Experience Required 15Yrs + Roles & Responsibilities * Overall Delivery Owner of Utility Metering and Analytics engagements * Lead AMS Tower responsible to Manager Metering Analytics, Common Data Platform, Data Warehouse, Data Ingestion, OMS and GIS * First point of contact for this SoW scope AMS, available 24X7X365, rotating through Onshore AMS staff as needed. * Will have regular cadence and submit reports of various services with key Company stakeholders as per mutually agreed frequency and governance model. Stakeholder Management Business and CDO. Service Delivery as per service level agreement. * Plan and coordinate steering committee meetings and customer Reviews, * Manage relationship with key RI E&G Business and IT Leadership. * Maintain high customer satisfaction level. * Manage all Client complaints and escalations. * Perform Customer satisfaction survey, trend analysis, reporting and subsequent tracking of improvement plans. * Other responsibilities as needed to meet the scope of this SOW. * Provide L2/L3 support for OEM applications * Solution, Architecting and Lead Technology area in setting up Data Analytics Platform Generic Managerial Skills Management Data Analytics/Engagement Management