Customer Service Diagnostic Content Developer/Author * Skill Set : XML,DITA,Automotive Foundation-1,Arbortext,EST/SDS/CAN analyzer/ DLB * Total Experience : 7.00 to 15.00 Years * No of Openings : 2 * Job Post Date : 26/08/2024 * Job Expiry Date : 25/09/2024 * Domain : IT * Location : WOODRIDGE [United States] * Job Reference No : 1012917 Recommend to friend Job Summary About Us:At Tech Mahindra (Tech Mahindra | Connected World, Connected Experiences), we live the philosophy of connected world and connected experiences. We thrive on change that is powered by the intelligent symphony of technology and humans designing meaningful and sustainable experiences. Consumer 'experiences' are driving and disrupting industries like never before. Businesses must build seamless yet simple enterprises that collaborate, synergize, and drive the change. Change that connects us all and empowers us to deliver experiences that span across the digital, the physical, the convergent, and everything in between. That's when truly connected experiences manifest. Extraordinary is when experiences come together - a continuous convergence of digital technologies, touchpoints, and most importantly people. It's time to reimagine, reinvent, and revolutionize business models & operations as well as to transform enterprises into living, breathing, and connected businesses. We are the Digital Change makers who strive to change the way the world, communities, businesses, and humans interact digitally. We are harnessing the power of change, brought in by technologies, that makes it the most exciting time to be alive in the human history. Our universe, as we build it, disrupt it, and redesign it, is powering the digital change. Tech Mahindra represents the connected world, offering innovative and customer-centric information technology experiences, enabling Enterprises, Associates, and the Society to Rise. It has 150,000+ professionals working for 1000+ Global Customers (including Fortune 500 companies) in 90 Countries. We're part of the esteemed Mahindra group, headquartered in India. Under a new CEO, Tech Mahindra is committed to a transformative journey with 'Scale @ Speed' as our guiding principle. Role: Customer Service Technical Content EditorLocation: Woodridge, IL (Onsite)Type: FTEMandate Domain: Automotive JD : Customer Service Diagnostic Content Developer/AuthorSkills :Diagnostic tool - EST/SDS/CAN analyzer/ DLBCan understand functionality of features evolved in vehicle to diagnose possible causes of DTCGood Knowledge of Fault code analysis,Arbortext with automobile background experience, In Arbortext, experience working with DITA and XML, Knowledge of CAN communication over OBD Job RoleExperienced in Diagnostics troubleshooting/Technical Writer with more than 2 years of experienceIndependently gather information from technical and non-technical Subject Matter Experts to organize, develop, and write technical service contentHands-on experience with developing customer service fault code diagnostics documentationKnowledge of DITA XML authoring using Arbortext and graphics tool such as Adobe IllustratorUnderstanding of structured authoring (DITA)Hands on experience in vehicle electrical/electronic diagnosticsKnowledge of diagnostics tools used in automobile for vehicle diagnosisExperience with service tools and its specifications used for vehicle servicingKnowledge of XML and DITA XML authoring using Arbortext Can understand vehicle electrical architecture, fault codes finding & developing trouble shooting to resolve fault codesKnowledge of CAN communication over OBDFamiliar with electric vehicle fault code diagnostics and aware of necessary precaution to take care of while handling high/low voltage connectionsGood understanding of Agile environment & alignment to Agile writing principlesExcellent verbal and written communication skillsCan understand functionality of features evolved in vehicle to diagnose possible causes of DTC generated & to write appropriate step by step procedure to diagnose those DTC'sKnowledge of writing programming procedures to program module parameters using any programming software toolThe candidate must have bachelor's degree from engineeringGood Knowledge of Fault code analysisExcellent analytical and problem-solving skillsAbility to communicate effectively across multiple levels of managementKnowledge of automotive system theory, in any or all the following areas:Electronic and electrical fundamentalsFault code diagnosticsModern automotive systems "Tech Mahindra is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin, or disability. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions with or without reasonable accommodations. Reasonable accommodations also are available in the hiring process for applicants with disabilities. Candidates can request a reasonable accommodation by contacting the company ADA Coordinator at ADA_Accomodations@TechMahindra.com."