Position Description: Work Schedule: Full Time, Monday - Friday 7:45am - 4:45pm Work Location: OBGYN, Reproductive Endocrinology & Infertility Clinic, Women & Infants Center Benefits include: 100% tuition assistance, wellness initiatives, generous paid time off, paid parental leave, Public Service Loan Forgiveness Program eligible employer, plus more. In addition to our many benefits and perks, UAB Medicine provides a variety of resources to support employees both personally and professionally. To assist patients and their families in navigating the financial aspects of fertility treatments and procedures. To provide guidance, support, and education to ensure that patients understand their financial options, insurance coverage, and payment plans related to infertility treatments. To collaborate with both patients and healthcare professionals to ensure a smooth and well informed financial process. Position Requirements: EDUCATION AND EXPERIENCE: Associate's degree in Business, Healthcare Management or a related field and two (2) years of experience in a medical office doing healthcare billing and collections and insurance/benefits required. Patient interaction experience required. Prior experience in healthcare financial counseling, particularly in the field of fertility treatments or reproductive medicine and OB/GYN office preferred. Work experience may substitute for education requirement. Excellent communications skills; ability to prioritize and multitask; understanding insurance benefits and obtaining authorizations and comfortable with collections. TRAITS & SKILLS: Must be self-directed / self-motivated; must have good communication and interpersonal skills. Must be able to: (1) perform a variety of duties often changing from one task to another of a different nature without loss of efficiency or composure; (2) accept responsibility for the direction, control and planning of an one's own work; (3) work independently; (4) recognize the rights and responsibilities of patient confidentiality; (5) convey empathy and compassion to those experiencing pain, physical or emotional distress and/or grief; (6) relate to others in a manner which creates a sense of teamwork and cooperation; (7) communicate effectively with people from every socioeconomic, cultural and educational background; (8) exhibit flexibility and cope effectively in an ever-changing, fast-paced healthcare environment; (9) perform effectively when confronted with emergency, critical, unusual or dangerous situations; (10) demonstrate the quality work ethic of doing the right thing the right way; and (11) maintain a customer focus and strives to satisfy the customer's perceived needs. UA Health Services Foundation (UAHSF) is proud to be an AA/EOE/M/F/Vet/Disabled employer.